Customer Success Engineer
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Job Description
Customer Success Engineer guiding Cyolo customers through technical onboarding, integrations, troubleshooting, and adoption. Supporting secure connectivity outcomes across EMEA.
Responsibilities:
- Serve as a trusted technical advisor and primary post-sale technical contact for customers
- Partner with Customer Success Managers to understand customer goals, success criteria, workflows, and technical environments
- Guide customers through onboarding, implementation, integration, configuration, and product adoption
- Provide proactive technical recommendations and best practices to increase product usage, value realization, and customer maturity
- Troubleshoot complex technical issues and coordinate with Support, Engineering, Product, and Customer Success teams to drive timely resolution
- Translate customer technical feedback and recurring issues into actionable insights for Product and Engineering teams
- Create and maintain technical success plans, solution documentation, implementation notes, and customer-facing technical guidance
- Support renewal and expansion efforts by demonstrating product value, resolving adoption barriers, and increasing customer confidence
- Deliver technical training, workshops, enablement sessions, and product demonstrations
- Identify technical risks and adoption blockers and proactively address them with customers
- Help customers optimize their use of Cyolo’s Secure Connectivity Platform and achieve desired business and security outcomes
Requirements:
- 3+ years of experience in Customer Success Engineering, Solutions Engineering, Implementation, Technical Support, Support Engineering, Technical Consulting, or a related customer-facing technical role
- Strong understanding of on-premises platforms, cloud technologies, APIs, IAM, operating systems, networking, and third-party software integrations
- Strong troubleshooting skills and the ability to analyze complex technical issues and drive them toward resolution
- Ability to explain technical concepts clearly and guide customers through practical next steps
- Excellent communication, presentation, relationship-building, and stakeholder management skills
- Experience working cross-functionally with Product, Engineering, Support, Sales, and Customer Success teams
- Strong organizational skills with the ability to manage multiple customer priorities, technical tasks, and deadlines simultaneously
- Ability to work independently, take ownership, and operate effectively in a fast-paced environment
- Excellent written and verbal communication skills in English
- Nice to have: Experience supporting enterprise or strategic customers in a B2B technology environment
- Nice to have: Familiarity with Linux and operating systems, security principles, identity management, databases, networking, observability, and cloud providers
- Nice to have: Experience with cybersecurity products or working in a cybersecurity environment
- Nice to have: Experience working with OT / IT environments or critical infrastructure
- Nice to have: Experience with remote access, Zero Trust, or identity and access management solutions
- Nice to have: Ability to identify adoption blockers, recommend solutions, and contribute to customer growth through technical discovery and value-based consultation
- Nice to have: Experience working in a SaaS company or high-growth startup environment
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