Staff Technical Customer Success Manager
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Job Description
Staff Technical Customer Success Manager helping Kong customers adopt Kong’s API and AI connectivity platform. Coaching customers, driving adoption, and partnering with Sales and Product teams.
Responsibilities:
- Coach customers throughout their lifecycle and collaborate with Customer Experience teams to ensure customer outcomes
- Inspire customers to create an AI- and API-optimized vision for their future
- Co-define adoption plans and post-sales engagement approaches
- Work with Sales and Product teams to maximize customer value from the solution
- Innovate tooling and processes to improve team efficiency
- Work on innovative and cutting-edge customer projects
- Become a subject matter expert on Kong products and technologies and apply that knowledge to real-world usage
- Collaborate with peers, business partners, and other groups
- Manage a portfolio of commercial customers and identify growth opportunities
- Use automated customer engagement approaches and reusable assets to maximize Kong’s value
Requirements:
- Builder’s mentality and ability to find solutions to complex problems
- Experience managing a portfolio of commercial customers
- Strong organizational skills and ability to drive effective customer outcomes
- Good understanding of complex technology environments
- Strong communication skills and self-awareness
- Proven experience in customer-facing, technically advanced environments via SaaS, Open Source and/or Infrastructure software companies
- Solid understanding of Cloud Native technologies, including Containers, Kubernetes, and Microservices
- Foundational understanding of APIM
- Understanding of DevOps, CI/CD, and Cloud Computing IaaS
Benefits:
- Health, dental, and vision insurance
- Paid holidays and PTO
- Professional development opportunities and tools
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