Customer Success Engineer

Posted 14hrs ago

Employment Information

Industry

Education

Salary

Experience

Job Type

Location

Report this job

Job expired or something wrong with this job?

Job Description

Customer Success Engineer providing technical guidance, workshops, and enablement for GitLab customers. Driving adoption, renewals, and expansion across DevSecOps use cases.

Responsibilities:

Engage with customers via Zoom calls and emails in a technical consultancy and advisor role during the post-sales process
Provide technical, architectural, solution, and best-practice guidance
Drive measurable business outcomes leading to product adoption, renewal, and expansion
Align with Account Executives and Renewals Managers to provide customer-facing subject matter expertise based on business objectives
Develop solution-based programs customized to individual customer needs
Develop and collaborate on customer workshops, demos, and other enablement
Maintain specialty competency in technologies related to GitLab’s market focus through training, certification, and creation of reusable working examples
Continuously improve professional skills through training, reading, and mentorship
Contribute to documentation, YouTube content, and enablement programs such as the Digital Journey

Requirements:

Experience with a GitLab use case (SCM, CI, CD, DevSecOps, Agile Planning) to provide in-depth customer guidance and enablement
Proficiency using DevSecOps tools or highly technical tooling in adjacent fields
Specialization in GitLab use cases to provide in-depth guidance and enablement to customers of all sizes, including large enterprise organizations
Technical experience in development or systems engineering
Demonstrated capacity to clearly and concisely communicate about complex technical, architectural, and/or organizational problems and propose thorough iterative solutions
Ability to become a trusted technical advisor to customer and business leaders
Exceptional verbal, presentation, and written communication skills
Excellent time management and ability to work with several different teams at any given time
Expected to incorporate AI into daily workflows