Senior UX Researcher
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Job Description
Senior UX Researcher leading qualitative and quantitative research to influence product strategy for Financial Reporting solutions at Workiva. Collaborating with cross-functional teams to shape AI-enabled experiences.
Responsibilities:
- Lead end-to-end research across the Financial Reporting product portfolio, from discovery through evaluative studies
- Design and execute qualitative, quantitative, and experimental research strategies that inform product direction, roadmap decisions, and customer value
- Partner with Product Management, Design, Engineering, and executive stakeholders to identify opportunities, reduce product risk, and translate findings into actionable recommendations
- Develop research methods for AI-powered experiences, including approaches for evaluating trust, usability, adoption, and human-AI interaction
- Help define evidence-based best practices for measuring AI feature effectiveness and advancing Workiva’s research practice
- Serve as the primary research partner for the Financial Reporting solution area and maintain continuity across ongoing and future initiatives
- Mentor teammates, share research best practices, and contribute to team rituals, readouts, and knowledge sharing
- Communicate findings clearly to technical and non-technical audiences and support research operations as needed
Requirements:
- Bachelor’s degree in Human-Computer Interaction, Psychology, Human Factors, Cognitive Science, Social Sciences, or a related field, or equivalent practical experience
- 5+ years of experience conducting UX research for digital products in a product-driven environment
- Experience researching AI-powered or Generative AI product experiences
- Experience designing research methods for trust, usability, and human-AI interaction
- Strong proficiency in both qualitative and quantitative research methodologies
- Experience partnering closely with Product, Design, and Engineering teams throughout the product development lifecycle
- Strong understanding of experimentation, survey design, behavioral research, and statistical analysis
- Proven ability to influence product strategy and roadmap decisions through customer insights
- Experience mentoring researchers or contributing to a UX Research practice
- Excellent written, verbal, and presentation skills with the ability to communicate to technical and executive audiences
- Demonstrated ability to transform complex, underlying theoretical constructs into scalable and measurable product metrics
- Exceptional proficiency in quantitative methods and psychometrics, including the ability to validate and track standardized metrics like SUS and UMUX over time
- Deep expertise in statistical analysis, weighting benchmarks, and determining appropriate sample sizes for experimental designs
- Advanced skills in data architecture and spreadsheet management, including use of complex formulas and automation to build the underlying systems that drive research scorecards and dashboards
- High degree of analytics literacy, with the capability to integrate product telemetry and behavioral data with evaluative research to provide a holistic view of customer experience.
Benefits:
- A discretionary bonus typically paid annually
- Restricted Stock Units granted at time of hire
- 401(k) match and comprehensive employee benefits package
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