Senior UX Writer
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Job Description
UX Writer defining voice and tone for conversational agents at Compass UOL. Collaborating on chatbot content and enhancing user interactions through clear writing.
Responsibilities:
- Define the voice, tone and personality of conversational agents, maintaining and evolving the company style guide;
- Design conversation flows, including scripts, messages, fallbacks and redirects;
- Write and review content such as prompts, microcopy, system messages and agent responses;
- Collaborate with engineering teams to structure intents, entities, rules and integrations;
- Monitor conversational metrics, analyze logs and propose continuous improvements;
- Create and maintain documentation, including guidelines, escalation matrices, best practices and conversational patterns;
- Ensure consistency, clarity and safety in interactions, taking privacy and compliance into account.
Requirements:
- Experience as a UX Writer, Content Designer or Conversation Designer;
- Portfolio with examples of conversational flows, microcopy and writing processes;
- Proficiency in objective, clear writing aligned with defined voice and tone;
- Experience building chatbots or conversational agents using LLMs or traditional NLU;
- Familiarity with design tools and conversational platforms such as Figma, Dialogflow, Rasa, Botpress, Microsoft Bot Framework or similar;
- Analytical ability to interpret metrics and logs;
- Ability to work collaboratively with engineering and product teams.
Benefits:
- Don't meet all the requirements for the role?
- That's okay! At Compass UOL we encourage continuous development of new talent and turn challenges into opportunities.
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