Service Assurance Engineer
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Job Description
Service Assurance Engineer supporting GTT's international telecommunications network remotely. Troubleshooting incidents, configuring network devices, and maintaining resilient customer services across rotating 24/7 shifts.
Responsibilities:
- Provide break/fix support across GTT's global network
- Own and drive incidents through to successful resolution
- Perform technical validation, troubleshooting, and escalation management
- Work closely with customers, vendors, and internal teams to resolve service issues
- Configure network devices and support service migrations
- Proactively identify recurring issues and drive preventative actions
- Maintain accurate documentation and customer communications
- Ensure operational procedures and best practices are followed
Requirements:
- 2+ years of experience in a Telco, Service Provider, or similar environment
- Strong troubleshooting and fault-diagnosis skills
- Experience with SD-WAN, Security, and SASE technologies
- Good understanding of BGP, OSPF, ISIS, and EIGRP
- Experience with Layer 2 technologies, including VLANs, STP, and LACP
- Knowledge of MPLS, L2VPN, and L3VPN services
- Strong communication, customer service, and problem-solving skills
- Cisco IOS and hardware experience (nice to have)
- Juniper JUNOS experience (nice to have)
- Certifications such as CCNA, JNCNA, Fortinet FCA, or Palo Alto PCNSA/PCCSA (nice to have)
- Experience in a NOC or Service Operations environment (nice to have)
- Availability to work 24/7 rotating 12-hour shifts, including weekends and public holidays
Benefits:
- Adaptive mindset: A fast‑moving, start‑up‑style environment that encourages learning and innovation
- Close collaboration with product, engineering, and operations teams
- Remote working model
- 4 days off in the rotating 4 days on, 4 days off schedule
- Equal opportunity and inclusive workplace
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