Service Delivery Specialist
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Job Description
Service Delivery Specialist remotely supporting audiovisual and video conferencing systems for New Era Technology. Coordinating service requests, technicians, vendors, warranties, and customer support.
Responsibilities:
- Serve as the primary contact for clients and vendors regarding service, support, and warranty-related issues.
- Provide remote troubleshooting and support for audiovisual and video conferencing systems.
- Manage and track service requests through the ticketing system, ensuring timely resolution.
- Coordinate technicians, vendors, and repair resources to deliver efficient service outcomes.
- Process service orders, purchase orders, warranty claims, RMAs, and related documentation.
- Maintain service contracts, records, and equipment documentation.
- Assist with inventory management and identify potential sales opportunities.
- Deliver exceptional customer service while ensuring compliance with company processes and standards.
Requirements:
- Basic knowledge of AV equipment and video conferencing platforms
- Strong computer skills and confidence using technology
- Excellent written and verbal communication skills
- Strong customer service and interpersonal skills
- Perceptive and critical thinker with the ability to troubleshoot and resolve issues
- Team-oriented but able to work independently when needed
- Able to multitask, prioritize tasks, and work well under pressure
- Adaptable and willing to learn new skills and technologies
- Professional, reliable, and able to handle confidential information with discretion
- Flexible adjust shifts when required
- AV, Computer Science, or related certifications are a plus
- Strong work ethic and a commitment to delivering excellent service
Benefits:
- Day 1 HMO + 1 free dependent
- Health and Wellness Reimbursement Benefits
- Sunlife Group Insurance
- Company Salary Loans
- Government contributions
- Assistance with government loan payments
- 13th month pay
- Night differential pay
- Holiday pay (for hours worked on holidays)
- Mandated Leaves
- Work equipment provided
- Continuous training
- Personal and professional development opportunities
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