Digital Solutions Integration Specialist

Posted 1hrs ago

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Job Description

Digital solutions specialist expanding Intuitive Hub and MyIntuitive+ adoption across Italian hospitals. Training clinical teams, optimizing workflows, and supporting digital integrations.

Responsibilities:

  • Serve as a subject matter expert and trusted advisor for Intuitive’s digital solutions
  • Perform Intuitive Hub in-services, workflow analysis, customization, and optimization
  • Educate and prepare customers for MyIntuitive+, including customer onboarding
  • Monitor and drive digital product utilization by customers and clinical users
  • Expand the user base through collaboration with hospital staff and thought leaders
  • Test and troubleshoot installed systems and document issues for escalation
  • Lead clinical teams through training sessions on system operation
  • Onboard, coach, and mentor new and existing team members
  • Support training and launches of new products and procedures
  • Participate in departmental and cross-functional process improvement projects
  • Build relationships with sales, clinical, digital support, marketing, and field service colleagues
  • Support complex customer events involving multiple departments and solutions
  • Provide guidance to clinical and administrative teams on the Intuitive Hub System
  • Provide client-experience feedback to support and product development teams
  • Prospect for digital solution expansions and upgrades within the existing customer base
  • Build and maintain relationships with key opinion leaders, decision-makers, surgeons, physicians, nurses, and IT managers

Requirements:

  • Bachelor’s degree or equivalent experience required
  • Engineering, life science or medical background preferred
  • 2+ years’ experience in procedural / OR healthcare software required
  • 2+ years of experience with clinical project integrations
  • Prior knowledge with EMR/PACS solutions is an advantage
  • Background in training of clinical and OR staff required
  • Knowledge of the Procedural/Operating Room environment required
  • Excellent analytical and problem-solving skills required
  • Expertise and experience in delivering consulting services to the customer required
  • Ability to deliver consistent and effective communication
  • Ability to discover and understand customer needs, engage, and inspire customers to adopt new and effective solutions
  • Highly organized and able to manage time in a fast-paced environment
  • Strong communication skills, both written and verbal, in Italian and English
  • Travel >75%

Benefits:

  • Employees can work remotely
  • Remote work arrangement with onsite attendance when requested by the leader
  • Equal employment opportunities and anti-discrimination protections
  • Long-term growth support and professional development opportunities