Service Delivery Specialist
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Service Delivery Specialist providing remote audiovisual and video conferencing support for New Era Technology’s clients. Coordinating technicians, vendors, service requests, warranties, and repairs while delivering customer service.
Responsibilities:
- Serve as the primary contact for clients and vendors regarding service, support, and warranty-related issues.
- Provide remote troubleshooting and support for audiovisual and video conferencing systems.
- Manage and track service requests through the ticketing system, ensuring timely resolution.
- Coordinate technicians, vendors, and repair resources to deliver efficient service outcomes.
- Process service orders, purchase orders, warranty claims, RMAs, and related documentation.
- Maintain service contracts, records, and equipment documentation.
- Assist with inventory management and identify potential sales opportunities.
- Deliver exceptional customer service while ensuring compliance with company processes and standards.
Requirements:
- Basic knowledge of AV equipment and video conferencing platforms
- Strong computer skills and confidence using technology
- Excellent written and verbal communication skills
- Strong customer service and interpersonal skills
- Perceptive and critical thinker with the ability to troubleshoot and resolve issues
- Team-oriented but able to work independently when needed
- Able to multitask, prioritize tasks, and work well under pressure
- Adaptable and willing to learn new skills and technologies
- Professional, reliable, and able to handle confidential information with discretion
- Flexible adjust shifts when required
- AV, Computer Science, or related certifications are a plus
- Strong work ethic and a commitment to delivering excellent service
Benefits:
- Day 1 HMO + 1 free dependent
- Health and Wellness Reimbursement Benefits
- Sunlife Group Insurance
- Company Salary Loans
- Government contributions
- Assistance with government loan payments
- 13th month pay
- Night differential pay
- Holiday pay (for hours worked on holidays)
- Mandated Leaves
- Work equipment provided
Similar Jobs
Radiologic Technologist
Mobile Radiologic Technologist providing patient-facing X-ray services across Washington. Driving company vehicles to deliver diagnostic imaging at multiple locations.
Cash Posting Specialist
Cash Posting Specialist leading cash posting, collections, and reconciliation for Pennant’s U.S. home health and hospice agencies. Supporting billing teams and Medicare/Medicaid compliance.
Cash Posting Specialist
Cash Posting Specialist leading cash posting, collections, and reconciliation for Pennant’s home health and hospice agencies. Ensuring accurate daily reporting, payment processing, and regulatory compliance.
Service Delivery Specialist
Service Delivery Specialist remotely supporting audiovisual and video conferencing systems for New Era Technology. Coordinating service requests, technicians, vendors, warranties, and customer support.
Retail Process and Support Coordinator
Retail operations coordinator supporting Framebridge’s nationwide custom-framing stores. Managing systems, logistics, reporting, compliance, and store process documentation.
Department Lead – Technology
Technology Department Lead building digital, design and computing education at New Zealand’s first online charter school. Leading teachers, courses, assessment and industry pathways.
Senior Strategic Program Lead, GFCO
Senior Strategic Program Lead owning complex AML and financial-crimes compliance programs at Coinbase. Driving automation, regulatory readiness, and cross-functional delivery across global operations.
Subject Matter Expert – Client Servicing
Client Servicing Subject Matter Expert supporting Clearwater’s global investment-accounting clients. Resolving complex inquiries, validating data, and coaching junior staff remotely from Mumbai.
Network Management Specialist
Network Management Specialist maintaining provider networks and recruiting providers for Magellan Health. Managing contracts, audits, credentialing, compliance, and provider relations.
Follow Up Specialist
Follow Up Specialist resolving electronic denials, unpaid claims, and appeals for Ovation Healthcare. Researching payer portals and coordinating claim resolution for independent healthcare providers.
Senior Product Stewardship Specialist
Senior product stewardship specialist ensuring Solventum’s European drinking-water filtration products meet safety and regulatory requirements. Managing certifications, risk assessments, and compliance strategies for Solventum.
Digital Solutions Integration Specialist
Digital solutions specialist expanding Intuitive Hub and MyIntuitive+ adoption across Italian hospitals. Training clinical teams, optimizing workflows, and supporting digital integrations.
Accelerated Computing Research Intern
Accelerated Computing Research Intern researching networking, security, and communications for NVIDIA DPUs. Publishing original work and collaborating with industry leaders on next-generation accelerated data centers.
Home Care Worker
Home Care Worker supporting elderly Australians with domestic, personal and complex care. Delivering independent in-home services for Silverchain clients in Toowoomba and surrounding suburbs.
Transcription Specialist – Amharic
Transcription Specialist transcribing Amharic audio for CrowdGen’s AI speech-recognition projects. Reviewing speech, adding timestamps, labeling speakers, and marking non-speech events.
Transcription Specialist – Arabic
Transcription Specialist improving CrowdGen’s AI speech recognition through accurate Egyptian Arabic transcription. Reviewing audio, adding timestamps, labeling speakers, and marking non-speech events.
Transcription Specialist – Vietnamese
Transcription Specialist transcribing Vietnamese audio for CrowdGen’s AI speech recognition projects. Reviewing speech, adding timestamps, labeling speakers, and marking non-speech events.
Applied Genomics Specialist, Infectious Disease Testing, Microbial Genomics, Agrigenomics
Applied Genomics Specialist advancing Illumina sequencing and multi-omics adoption across Vietnam and ASEAN. Supporting channel sales, technical customers, and genomic applications.
Senior Integration Specialist
Senior Integration Specialist advancing CareDx’s transplant diagnostics and digital health solutions through enterprise data integration. Designing secure integrations across cloud, on-premise, and business systems.
Business Engagement Specialist
Business Engagement Specialist connecting businesses and institutions with CET’s waste reduction and energy efficiency programs. Building referral networks, qualifying leads, coordinating handoffs, and advancing carbon reduction.