Service Experience Specialist
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Job Description
Remote 1099 customer support contractor serving RSC Virtual Staffing’s travel, roadside, financial, and general-service client programs. Handling inquiries, records, and escalations from a home office.
Responsibilities:
- Assist customers with general service inquiries
- Support travelers with reservations and trip-related questions
- Coordinate roadside assistance requests
- Respond to financial-service customer needs
- Provide sales assistance and customer care
- Support additional inbound service programs
- Listen carefully to customer concerns and identify appropriate solutions
- Provide accurate information about services, accounts, or reservations
- Follow established procedures when handling customer requests
- Enter information into online systems while speaking with customers
- Maintain clear, complete records of customer interactions
- Escalate complex concerns through appropriate support channels
- Represent the client professionally during each interaction
Requirements:
- High school diploma or GED (preferred qualification)
- Clear speaking voice and professional telephone etiquette
- Strong reading, writing, and basic computer skills
- Ability to learn new software and follow detailed instructions
- Good judgment when handling customer information
- Reliable attendance during selected servicing intervals
- Dedicated, quiet workspace at home
- Stable high-speed internet connection
- Some client programs require a compatible Windows 11 computer, headset, and other equipment
- Residence in an eligible state may be required
- Successful completion of applicable screening may be required
- Client-specific certification may be required
- Approved computer and internet equipment may be required
- Meeting individual program qualifications may be required
- This is a 1099 independent-contractor opportunity; contractors are responsible for their own applicable tax obligations and business expenses
Benefits:
- Work from an appropriate home-office environment
- Explore servicing schedules that fit your availability; scheduling options depend on the client
- Opportunities to broaden customer-service experience across travel, roadside assistance, financial services, and general support
- Information and resources to help qualified applicants understand registration, certification, and onboarding steps
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