Senior Clinical Performance Manager – PIP
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Job Description
Senior Clinical Performance Manager leading geographically dispersed health assessment performance teams at Ingeus. Driving governance, capability, quality, and operational improvement across regional clinical services.
Responsibilities:
- Provide direct line management and leadership to Clinical Performance Managers
- Conduct regular 1:1 meetings, coaching sessions, and performance reviews
- Support leadership capability and management confidence development
- Create and oversee individual development plans
- Identify high-potential talent and support succession planning
- Foster accountability, engagement, collaboration, and continuous improvement
- Lead employee wellbeing initiatives, engagement activities, and retention strategies
- Monitor and review performance using operational and quality data
- Lead regional performance reviews and governance forums
- Support quality improvement initiatives and clinical governance standards
- Drive standardized processes, reporting, and governance across regions
- Support workforce planning and coordinate cross-regional support
- Lead projects improving productivity, quality, customer experience, and colleague engagement
- Build relationships with performance, learning and development, clinical excellence, and operational leadership teams
- Act as an escalation point for Clinical Performance Managers
- Contribute to strategic planning and organizational change initiatives
- Produce reports on performance risks, attrition, sickness absence, productivity opportunities, and capability gaps
- Use data-led decision-making to prioritize interventions and measure effectiveness
Requirements:
- Significant experience managing leaders and geographically dispersed teams
- Clinical background and experience working within health assessment services
- Demonstrable experience driving performance improvement through coaching and data analysis
- Strong understanding of performance management and governance frameworks
- Experience managing quality, compliance, or governance functions
- Knowledge of DWP contractual requirements and quality frameworks
- Experience in leading change and transformation initiatives
- Experience using performance reporting tools such as Power BI
- Ability to influence senior stakeholders and drive accountability
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