Site Reliability Engineer – Solution Platform
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Job Description
Site Reliability Engineer building Appfire’s Atlassian solutions infrastructure, demo environments, and partner sandboxes. Automating platform operations and transitioning field-built prototypes into production.
Responsibilities:
- Build and run the technical infrastructure supporting Appfire’s Solutions Group
- Own the demo estate, including Atlassian instance provisioning, seeded datasets, reference environments, teardown, and refresh
- Build and maintain self-service sandbox environments for Solution Partners
- Design and implement automation for Sales Engineering and Solutions Architecture teams
- Maintain the technical knowledge base for security questionnaires, RFPs, and trust center responses
- Run the Instance Optimization inventory extract and pricing pull
- Take ownership of field-built prototypes graduating to production, including code ownership, hosting, deployment, and support
- Define and enforce technical graduation criteria for prototypes
- Monitor demo environment health, provisioning performance, and capacity, resolving technical bottlenecks
Requirements:
- 3+ years of hands-on experience in site reliability engineering, platform engineering, DevOps, or systems engineering
- Experience administering and provisioning Atlassian Cloud and/or Data Center environments, including Jira, Confluence, and/or Bitbucket
- Experience building and operating self-service sandbox or demo environments, including environment lifecycle management and seeded or synthetic data
- Strong experience with infrastructure automation, Python or Bash scripting, and Infrastructure-as-Code practices
- Practical experience with Docker, Kubernetes, and CI/CD tooling
- Experience preparing existing tools or prototypes for production, including code review, hosting, deployment, and support
- Strong written communication skills for technical documentation, runbooks, and knowledge bases
- Ability to collaborate across Solutions, Sales Engineering, Product Engineering, and DevOps teams
Benefits:
- Every Appfire team member is eligible for company equity
- 26 paid vacation days annually, regardless of tenure
- 12 Wellness Days — one fully paid day off each month
- 24 hours of paid volunteer time
- 3 fully paid volunteering days each year through Appfire Town
- Appfire University on-demand learning platform for continuous learning and professional development
- Private health insurance through UNIQA, fully covered by Appfire Bulgaria
- Multisport Card fully paid by Appfire
- Food vouchers via a prepaid Pluxee lunch card with a monthly allowance
- Fully paid Sofia City Transport Card for employees in Sofia
- One-time net Baby Bonus upon the birth of a child
- Fully remote work within Bulgaria
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