Social Media and Community Manager
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Job Description
Social Media & Community Manager managing Facebook, SKOOL, Discord, and CRM interactions for magentIQ’s global client operations. Identifying leads and strengthening client relationships remotely from the Philippines.
Responsibilities:
- Manage and monitor Facebook, SKOOL, Discord, BNB & Legacy, and other assigned communities daily
- Engage with community members through likes, comments, replies, and direct messages
- Respond to client inquiries in the account owner's voice and tone
- Identify client questions, concerns, potential leads, and interactions requiring follow-up
- Research client records in Salesforce or the assigned CRM before responding
- Differentiate existing clients from new leads and route interactions appropriately
- Escalate urgent issues through Slack to the appropriate Team Lead or internal stakeholder
- Monitor competitor mentions and sensitive interactions
- Coordinate with Sales, Marketing, Operations, and Executive Leadership
- Support lead handoffs and communicate warm opportunities to Sales
- Support community growth and identify networking and partnership opportunities
- Track contacts, proposals, interactions, and follow-up requirements
- Maintain accurate daily documentation and clean handoff records
- Identify and report platform restrictions, access issues, and account risks
- Report to the Team Lead / Social Media Operations Lead
Requirements:
- 2+ years of experience in social media management, community management, virtual assistance, customer support, or a similar client-facing role
- Strong written English communication skills
- Demonstrated experience managing Facebook communities, groups, pages, or similar social platforms
- Comfortable working with SKOOL, Discord, Slack, Facebook, or similar online community platforms
- Basic to intermediate experience with Salesforce, CRM systems, or similar client databases
- Strong attention to detail and consistency
- Excellent organizational and time-management skills
- Strong judgment and discretion when representing a company leader or communicating with clients
- Proactive communication and issue escalation skills
- Experience using Google Sheets or similar tools
- Ability to work independently in a remote environment with minimal supervision
- Must be based in the Philippines
- Must be available to collaborate with US-based teams and stakeholders
Benefits:
- Fully remote flexibility
- Collaborative global team
- Exposure to Sales, Marketing, CRM, Community Management, and Client Success
- Opportunity to work closely with global leadership
- Opportunity to build client relationships and identify business opportunities
- Continuous improvement culture
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