Software Engineer Lead – Technical Support, 3rd Shift
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Software Engineer Lead providing technical support for regulated production applications during 3rd Shift. Leading incident triage and software solution design at PNC.
Responsibilities:
- Acts as primary technical owner during 3rd shift for one or more Tier-1 / regulated production applications dealing with check capture, core posting, and inbound & outbound exceptions processing.
- Leads real-time incident triage and restoration for Sev-1 to Sev-3 issues, including application, batch, and infrastructure-adjacent failures.
- Creates and leads the technical design and development of software solutions.
- Proposes & designs software solutions to address complex business needs.
- Prepares technical and procedural documentation required.
- Facilitates complex problem resolution.
- Provides technical guidance and support to colleagues.
- Reviews coding, testing, and documentation of software.
- Applies modern principles, methodologies and tools to advance business initiatives and capabilities.
Requirements:
- 3+ years of relevant / direct industry experience
- Strong Technical Engineering Background
- Hands-on experience as a senior software engineer or engineer lead in production environments (Java, .NET, mainframe, and/or distributed stack depending on platform)
- Proven ability to perform: Defect analysis and root-cause isolation Log analysis, job restart logic, configuration correction Post-incident validation and environment health checks
- Comfortable being “the owner when things break” during off-hours
- Clear, concise incident communication with support partners, infrastructure teams, and day-shift leadership
- Guides and supports overnight engineers (SRC, offshore, or hybrid)
- Bachelor’s degree
Benefits:
- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match
- pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives
- maternity and/or parental leave
- up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- between 15 to 25 vacation days each year, depending on career level; and years of service
Similar Jobs
Technical Support Representative
Technical Support Representative providing customer solutions through troubleshooting and support for TaskUs. Managing customer inquiries and maintaining device testing to ensure efficient resolutions.
Service and Support Engineer
Service and Support Engineer at RIEDEL Communications providing customer support for live production tools. Managing customer support cases and delivering commissioning and training services.
Analista de Suporte, Sistemas Junior
NEXDOM Healthtech busca Analista de Suporte Sistemas Junior para lidar com incidentes de sistema. O candidato ideal deve ter experiência em suporte técnico e comunicação ativa.
Technical Support Engineer
Technical Support Engineer at Carrier providing BAS technical support and solutions aligning technical practices with customer needs. Involves traveling and collaboration with local branches and Customers.
Technical Support Specialist I – Online Division
Technical Support Specialist providing telephone, e-mail, live chat, and social media support to GCU Students regarding their issues with online classroom access. Collaborating with team members to resolve technical problems efficiently.
Technical Support Representative, Human Health
Technical Support Specialist assisting Piccolo users with instrument issues and updates. Combining technical expertise and effective communication to ensure customer satisfaction in healthcare.
Genesys Support Engineer
Integration and Support Specialist focused on onboarding users and troubleshooting integrations for Genesys and Salesforce platforms. Collaborating across teams to enhance platform efficiency and minimize downtime.
Technical Support Representative
Technical Support Representative assisting customers with product troubleshooting and warranty claims. Ensuring high-quality customer experience through various support channels.
Senior Technical Support Engineer
Senior Technical Support Engineer focusing on customer escalation and support post-sales. Engaging in technical debugging and collaboration with engineering for enterprise customers.
Principal Technical Analyst – MMIS, Medicaid Pharmacy
Principal Technical Analyst supporting MMIS Medicaid Pharmacy systems to improve healthcare outcomes at Gainwell Technologies. Focused on technical analysis, SQL development, and system troubleshooting.
Advisor Technical Analyst – MMIS, Medicaid Pharmacy
Advisor Technical Analyst at Gainwell to support MMIS Medicaid Management Information Systems. Contribute technical expertise in SQL, data analysis, and solution design to healthcare systems.
IT Support Engineer
IT Support Engineer joining IT team to support Microsoft 365, virtualization, and Windows infrastructure. Provide technical support and innovate with AI technologies for IT processes.
Technical Support Engineer – Automotive
Technical Support Engineer resolving complex automotive diagnostics issues. Engaging with dealerships and service networks to maintain operational efficiency and customer satisfaction.
Technical Support Engineer – Cloud, Linux
Technical Support Engineer providing L1/L2 support globally for cloud solutions by resolving customer issues and ensuring software reliability with focus on Linux systems.
Technical Support Engineer, Entry-Level, Cloud / Linux
Entry-Level Technical Support Engineer providing assistance in cloud infrastructure and Linux systems. Collaborating with experienced engineers and supporting customers in Japan and globally.
Support Analyst
Support Analyst responsible for resolving customer issues in IP software for Quartz IP. Engaging with SQL and collaborating with teams to ensure seamless service delivery.
Convention Center Support Technician Intern
Supporting on-site connectivity for convention events as a Convention Center Support Technician Intern. Involves technical support, troubleshooting, and maintaining equipment for a positive experience.
Support Engineer
Software Support Engineer triaging, diagnosing, and resolving technical issues for customers. Acting as a bridge between customers, the commercial team, and product engineering.
Technical Support Officer
Technical Support Officer providing expertise on gas industry inquiries and maintaining safety standards. Collaborating with various stakeholders to enhance gas safety awareness and compliance.
Senior Support Engineer – Enterprise
Client-facing Support Engineer providing technical support for Azure Virtual Desktop and related Microsoft cloud technologies. Collaborating with IT professionals to enhance their Nerdio platform experience.