Software Engineer – Rapid Response Assignment
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Job Description
Software Engineer resolving complex customer issues for VulnCheck’s exploit intelligence platform. Improving backend systems, data pipelines, reliability, and observability in a fully remote role.
Responsibilities:
- Resolve customer-reported issues quickly and thoroughly, from investigation through to a durable fix
- Diagnose complex, ambiguous problems across services and data pipelines, tracing them to root cause
- Deliver high-quality engineering work that improves the platform and directly addresses customer needs
- Partner closely with Customer Success to align on technical solutions and outcomes
- Maintain and improve backend systems, APIs, and data pipelines
- Write high-quality, maintainable code and uphold engineering best practices
- Improve system reliability, performance, and observability across the platform
- Participate in incident response and on-call rotations
Requirements:
- 5+ years of experience building and scaling backend systems as a software engineer
- Strong programming skills in one or more languages (Python, Go, Java, etc.)
- Strong diagnostic and debugging skills, with a proven ability to root-cause complex production issues
- Curiosity and persistence — a drive to understand problems fully and see them through to resolution
- A customer-obsessed mindset: you take pride in delivering accurate, high-quality solutions that delight customers
- Excellent communication skills, with the ability to work effectively with customers and cross-functional teams
- Solid understanding of distributed systems, microservices, APIs, system design, and cloud infrastructure (AWS preferred)
- Experience working with data pipelines, ETL systems, or high-volume data processing
- Prior experience in a customer reliability, sustaining, support, or escalation engineering role (preferred)
- Experience in cybersecurity, vulnerability management, or threat intelligence (preferred)
- Familiarity with CVE, NVD, KEV, or exploit intelligence datasets (preferred)
- Experience with streaming systems or real-time data processing (preferred)
- Background in high-growth or startup environments (preferred)
Benefits:
- Generous, flexible time off
- Retirement/pension plan contributions (e.g., 401k with match in the US; local pension schemes elsewhere)
- Comprehensive healthcare coverage
- Generous paid parental leave
- Remote-friendly environment with flexibility
- Support for home office costs (phone & internet)
- Ongoing professional development, coaching, and learning resources
- Opportunities for career advancement within a fast-growing team
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