Solution Design Consultant
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Job Description
Solution Design Consultant designing renewal diagnostics, operating models, and business cases for Gainsight’s AI-powered customer-success platform. Partnering with Sales, Finance, and Delivery through close and implementation.
Responsibilities:
- Lead the Atlas Renewals Diagnostic end-to-end, from executive sponsorship and scoping through qualitative interviews, systems walkthroughs, maturity scoring, and executive diagnostic readout
- Convert diagnostic findings into a target service design defining autonomous, approval-based, and human renewal actions across the autonomy ramp
- Author business cases with parity and partnership scenarios, documented assumptions, capacity modeling, and cost-to-serve analysis
- Set pricing inputs and collaborate with Deal Desk and Finance on structure, margin, and ramp curves
- Produce an AI and human responsibility matrix with responsible parties, autonomy levels, guardrails, and escalation paths
- Maintain solution integrity through commercial negotiation and map the design and business case to contract terms
- Transfer design intent, assumptions, risks, and open decisions to Delivery and Solutions Architecture at close
- Assemble delivery handoff materials, including deal review records, readiness scorecards, final readouts, pricing models, and open-items registers
- Re-validate the design against live performance during ramp and own the Partnership Value Assessment
- Contribute to diagnostic method improvement, the asset library, and practice tooling
- Collaborate cross-functionally with Sales AEs and AMs, Data Analysts, Solutions Architects, Deal Desk, Finance, and Delivery
Requirements:
- 10+ years of relevant experience
- Bachelor’s degree in business, finance, or a related field (or equivalent combination of education and experience), required
- Experience conducting qualitative and quantitative analysis of business problems
- Experience presenting findings to senior executives
- Experience in renewal, customer success, or subscription revenue operations
- Strong financial modeling capability in Excel, including multi-year business cases, margin analysis, and scenario ranges
- Ability to set priorities and drive deliverables to completion with minimal supervision
- Ability to design and price a configured operating model with a commercial case attached
- Experience holding a solution through negotiation and translating design intent into contract terms
- Ability to travel occasionally, up to 25%
- Ability to work in the USA
Benefits:
- Commission based on performance
- Participation in Gainsight’s equity program
- Fully covered medical premiums (employee-only)
- Flexible PTO
- 401(k) plan
- Dental and vision coverage
- Remote work options
- $10,000 lifetime fertility stipend
- Access to coworking spaces around the globe
- Dedicated Recharge Holidays — one long weekend each quarter
- Mentoring and career development opportunities
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