Solutions Delivery Consultant
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Job Description
Solutions Delivery Consultant responsible for delivering 8x8 cloud-based solutions and maintaining customer relationships. Managing deployments, providing guidance, and creating detailed documentation.
Responsibilities:
- Manage and maintain the customer relationship post-deployment for Customers continued growth and success
- Act as the single point of contact for any issues and escalate as needed to the appropriate team for issue resolution
- Provide guidance on hosted voice configurations, call centre design and end-points
- Complete configuration, implementation and testing of 8x8 services
- Provide advice to our customers on the configuration of IP networks to best facilitate VoIP
- Complete detailed design documentation (call flows, user information, call management features)
- Engage with customers onsite and remotely for project kick off meetings, design and delivery sessions
- Provide best practice recommendations around CCaaS and UCaaS builds and design
- Meet with sales and deployment teams to gather critical account information
Requirements:
- Proven experience leveraging AI-enabled tools to enhance efficiency, problem-solving, and collaboration.
- 3+ years of project management, customer training, technical support, or SaaS product administration
- Experience with major VOIP protocols: SIP and MGCP knowledge is a plus
- Working knowledge of routers, switches, and other network components
- Ability to manage multiple projects simultaneously with strong planning and organisational skills
- Excellent interpersonal skills demonstrated in a customer facing environment
Benefits:
- Health insurance
- Flexible working hours
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