Spanish Customer Service Representative
Posted 1hrs ago
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Job Description
Customer Service Representative responding to customer inquiries via phone, email, and chat. Helping customers with support issues to maintain satisfaction at REVOLVE.
Responsibilities:
- Answering inbound telephone calls and providing excellent customer support
- Responding to customer questions and comments via phone, email, Live Chat, and SMS with speed and professionalism
- Responsible for researching and resolving complaints to ensure customer retention and satisfaction
- Follow up on all written correspondence and escalate to customer service manager on duty as necessary
- Coordinate and follow up with other departments to ensure problem resolution and work together with other customer service team members to promote an environment of customer satisfaction
Requirements:
- Fluent in both English and Spanish
- Experience with Microsoft word and excel
- High School Diploma
- Type 50+ words per minute
- 1+ years in Customer Service, help desk or call center experience preferred
- Type 60+ words per minute preferred
- Working knowledge of website navigation
Benefits:
- Required equipment will be provided







