Supervisor, Dispatch
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Job Description
Supervisor leading Cox Automotive’s roadside dispatch team and call-center operations. Coaching specialists, improving dispatch performance, and maintaining high service standards.
Responsibilities:
- Lead the Roadside/Transportation Breakdown team’s operational performance
- Support employee development and motivate breakdown specialists
- Maintain high service standards across the call center
- Coach the team on dispatch timeliness, phone metrics, and operational efficiency
- Provide personalized training, development, and motivation
- Ensure compliance with company procedures
- Step in when needed to ensure high-quality event handling
- Adjust schedules and manage shifting priorities
- Collaborate with teams throughout the organization
Requirements:
- High School Diploma/GED and 5 years’ experience in a related field (Transportation, Call Center)
- Alternative qualification: bachelor’s degree in a related discipline and 3 years’ experience in a related field
- Alternative qualification: master’s degree and 1 year of experience
- Alternative qualification: Ph.D. and up to 1 year of experience
- Strong knowledge of MS Office
- Excellent communication skills to work effectively with teams throughout the organization
- Pre-employment drug test required; no marijuana testing currently administered for this position
- Must currently be authorized to work in the United States for any employer without current or future sponsorship
- No OPT, CPT, STEM/OPT or visa sponsorship now or in future
Benefits:
- Flexible vacation with pay
- Seven paid holidays
- Up to 160 hours of paid wellness annually for the employee or family members
- Bereavement leave
- Time off to vote
- Jury duty leave
- Volunteer time off
- Military leave
- Parental leave
- Health care insurance (medical, dental, vision)
- Retirement planning (401(k))
- Paid sick leave
- Flexible vacation/wellness days
- PTO
- Reasonable accommodations for qualified applicants or employees with disabilities
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