Support Escalation Engineer
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Windows Support Engineer ensuring flawless technology operation and client satisfaction at My IT Crew. Troubleshooting Microsoft technologies and building client relationships in a remote work environment.
Responsibilities:
- Become the go-to expert for our clients, masterfully troubleshooting everything from Windows devices and Microsoft 365 to network infrastructure and VoIP systems.
- Own client communication, building rapport, managing expectations, and ensuring every interaction ends with a positive outcome.
- Manage your ticket queue with precision, prioritizing effectively and handling warm transfer escalations with a calm, confident approach.
- Contribute to a knowledge base that actually works, creating and refining documentation that empowers the entire team to succeed.
- Act as a liaison between clients and vendors, driving incident resolution and ensuring seamless support from end to end.
- Collaborate across the team in weekly meetings and team-led trainings, helping to drive yourself and the company forward.
- Lead by example, upholding our commitment to accountability, proactive service, and stellar customer support.
Requirements:
- Hands-on expertise in troubleshooting, configuring, and managing Microsoft technologies, including Windows Server, Active Directory, and Group Policies.
- Strong experience with Microsoft 365, Hyper-V, DNS, and DHCP.
- Demonstrated knowledge of advanced networking principles and the ability to troubleshoot firewalls, switches, and Wi-Fi.
- A passion for excellent customer service and a proven ability to build trust and defuse tough situations.
- A track record of creating heavy internal documentation that helps your teammates grow and learn.
- Experience with Remote Access Solutions like Remote Desktop and RemoteApps.
- An eagerness to learn and a collaborative spirit—you enjoy helping others move forward.
Benefits:
- Access to world-class tools and documentation that's actually useful, putting solutions at your fingertips.
- Real opportunities for growth through team-led training and exposure to cutting-edge technology.
- A company that rewards initiative, values growth, and supports your professional journey.
Similar Jobs
Kafka Engineer
Kafka Engineer responsible for Apache Kafka cluster development and administration. Supporting high-volume data streaming and real-time data integration for complex enterprise systems.
Service Desk Engineer
Service Desk Engineer providing premium IT support for a portfolio of high-profile clients across Mac and Windows. Primarily remote, with occasional client site visits in London.
Associate Wireless & Networking Engineer
Associate Wireless & Network Engineer role involves supporting enterprise wireless solutions at TIEVA. Collaborates with senior consultants for design, implementation, and network support.
Senior Middleware Engineer
Senior Middleware Engineer leading messaging and integration platforms including RabbitMQ and Redis. Collaborating with DevOps and development teams to deliver resilient solutions across the organization.
Senior Mining Engineer
Senior Mining Engineer providing technical direction and support for solid minerals development at Flatwater Group. Involves leadership, grant monitoring, and mining project evaluations.
Senior Mining Engineer
Senior Mining Engineer leading technical direction and advising on solid minerals development at Flatwater, Inc. Overseeing mine planning and grant evaluations for resource development.
Biomedical Engineer – Software Systems
Biomedical Engineer developing software systems supporting full life cycle of software applications at Arthrex, a global medical device leader.
IAM Engineer
IAM Engineer managing enterprise identity and access platform modernization for a global consulting company. Responsible for technical implementation across diverse environments.
Equipment Engineer
Installation mechanic for lifts with Otis, ensuring high quality and safety standards during installations. Join a global leader in the elevator and escalator manufacturing and service industry.
Electrical Engineer – Power and Distribution Networks
Engineer for electrical supply networks at netzkontor nord gmbh, planning and developing future energy infrastructures. Collaborating with clients on electric supply networks, renewable energy integration, and innovative solutions.
Senior Privileged Access Management Engineer
Senior Privileged Access Management Engineer managing PAM capabilities for Republic Services and leading technical guidance for enterprise security solutions.
Journeyman Marine Propulsion Engineer
Journeyman Marine Propulsion Engineer supporting US Coast Guard with marine vessel design and evaluation. Involves system inspections, technical reviews, and engineering analysis at AMERICAN SYSTEMS.
Engineer I, SOC
Entry-level Engineer I position in security operations at NextGen Healthcare. Collaborate on security processes and tools while gaining experience in a supportive environment.
Identity Management Engineer
Identity Management Engineer supporting GDIT's healthcare systems, focusing on Oracle Identity Management applications and IAM processes. Involved in identity monitoring, user provisioning, and system documentation.
Senior Genesys Telecom Engineer
Senior Telecom Engineer developing and maintaining Genesys Cloud CX solutions. Collaborating with teams to enhance customer and employee engagement in ComPsych's contact center.
Senior Release Train Engineer
Senior Release Train Engineer leading SAFe Agile Release Train supporting federal programs. Facilitating Agile practices and ensuring compliance with federal governance and security requirements.
Senior Asset Engineer
Asset Engineer managing natural gas and water systems planning with a focus on hydraulic modeling and infrastructure scoping. Joining EQT's collaborative team to drive growth initiatives.
EUC Engineer
EUC Engineer focusing on imaging and deployment with expertise in Microsoft Intune and Windows environments. Managing hardware support and endpoint management for enterprise devices remotely.
SailPoint Engineer
SailPoint Engineer tasked with architecting and overseeing onboarding solutions for enterprise applications using SailPoint ISC. Collaborating with multiple teams to ensure compliance and governance in identity security.
Ingénieur d'affaires
Business Engineer promoting Viessmann's climate and energy solutions in France to key accounts and installers. Responsible for driving sales and client project support.