Surveying Quality Manager
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Job Description
Surveying Quality Manager driving technical quality, compliance, and MI analysis for e.surv, the UK’s largest residential surveying services provider. Supporting policies, audits, risk reporting, and B2C survey products.
Responsibilities:
- Maintain and enhance e.surv’s internal policies and controls with Quality and Technical teams
- Work with Customer Care to mitigate and reflect on indemnity claims
- Work with the Post Valuation Query team to reduce queries into the business
- Act as a subject matter expert for internal products with the Project Team
- Attend regular internal meetings
- Monitor and react to industry news and policy changes
- Contribute articles and industry-press analysis, including analysis of the residential market
- Create and issue regular guidance to internal stakeholders
- Answer internal technical and policy queries within SLA
- Support Learning and Development in creating internal compliance learning material
- Lead Technical and Quality activities within the e.surv B2C environment, including Home Survey Product guidance, MI analysis, and audit support
- Contribute to audit and quality compliance
- Provide SME input on B2C product-related contracts
- Support internal risk reports and business dashboards
- Act as a subject matter expert for internal policies and processes, including management of the Valuation Controls Manual
- Contribute to quarter-end, month-end, and milestone reporting
- Analyse data, identify trends, and generate actionable recommendations for management and strategic decisions
Requirements:
- Detailed knowledge of RICS “Red Book” requirements
- Knowledge of current trends and emerging issues in residential surveying and valuation
- Proven practical expertise in completing a wide range of valuation and survey instructions
- Experience in residential surveying and valuation market (desirable)
- Understanding of the end-to-end mortgage origination process (desirable)
- Minimum AssocRICS qualification; MRICS or FRICS desirable
- Valuer Registration Scheme accreditation
- Must pass Criminal Records Disclosure and Credit Referencing Process
- Strong technical surveying knowledge
- Excellent communication skills
- Interest in MI reporting, quality metrics, and data-supported decision-making
Benefits:
- Car allowance
- Permanent full-time employment
- Equal opportunity and Disability Confident employer
- Reasonable adjustments during the recruitment process
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