Systems Analyst
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Job Description
Systems Analyst supporting statewide New Mexico telehealth and patient portal expansion. Testing systems, validating workflows, resolving issues, and developing clinic support documentation.
Responsibilities:
- Provide implementation and stabilization support to participating clinics
- Conduct system testing and workflow validation
- Identify, troubleshoot, and coordinate resolution of technical and operational issues
- Support patient portal onboarding and implementation activities
- Assist clinic staff with system-related questions and troubleshooting
- Develop, maintain, and update end-user documentation, guides, and support materials
- Collaborate with project staff, clinics, vendors, and other stakeholders to resolve issues and support successful implementation
- Provide ongoing technical and operational support throughout the initiative
Requirements:
- Must be located in New Mexico
- Experience providing systems analysis, technical support, implementation, or related services
- Experience with web-based meeting platforms, such as Microsoft Teams, Zoom, Google Meet, or similar applications
- Demonstrated troubleshooting and problem-solving skills
- Ability to validate workflows, identify issues, and coordinate resolutions
- Strong written and verbal communication skills
- Ability to work independently in a remote environment while effectively collaborating with a statewide team
Benefits:
- Weekly pay
- Full-time schedule, 40 hours per week
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