IT Support – Systems Engineer

Posted 7hrs ago

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Job Description

IT Support & Systems Engineer managing Jitterbit’s macOS, Windows, and Linux endpoint infrastructure. Automating device deployment, identity access, and technical support for a workflow automation company.

Responsibilities:

  • Manage, configure, and secure fleet devices using MDM platforms such as Kandji, Jamf Pro, or Ivanti
  • Write and maintain deployment scripts to automate device enrollment, application installation, and system configurations
  • Manage user lifecycles, permissions, and group policies using Active Directory and Google Workspace Enterprise
  • Maintain directory integrations, SSO configurations, and security access controls
  • Provide Tier 2/3 engineering and daily troubleshooting support for macOS, Windows, and Linux environments
  • Resolve hardware, software, network, and peripheral issues for local and remote users
  • Maintain IT documentation, inventory assets, and contribute to internal knowledge bases

Requirements:

  • Advanced administration of macOS and Windows 10/11
  • Solid CLI familiarity and basic troubleshooting in Linux (Ubuntu/RedHat) environments
  • Proven experience designing and implementing zero-touch provisioning
  • Strong Bash/Zsh and PowerShell scripting skills tailored for Kandji, Jamf Pro, or Ivanti Endpoint Manager
  • Hands-on experience with local/hybrid Active Directory, including GPOs and security groups
  • Advanced administration of Google Workspace/Google Enterprise environments
  • Solid understanding of TCP/IP, DNS, DHCP, VPNs, and endpoint security best practices
  • Outstanding customer service orientation and ability to explain complex technical concepts to non-technical users

Benefits:

  • Career development and mentorship
  • Remote work option