Systems Analyst
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Job Description
Systems Analyst supporting hosting and server infrastructure at Summit. Solve technical puzzles and provide excellent customer service in a dynamic environment.
Responsibilities:
- Respond to customer tickets within 15 minutes, diagnosing and resolving issues, and escalating complex cases as needed.
- Utilize virtualization tools (e.g., VMware, Hyper-V) to ensure optimal performance and stability of virtual environments.
- Maintain open communication by notifying team members when unavailable and collaborating to share insights and best practices.
- Engage in continuous learning through platforms like Udemy and stay updated on industry trends and technologies.
- Maintain a strong technical foundation in server administration, networking, and virtualization, including familiarity with Active Directory services, Virtual Machine Manager Console (VMMC), Hyper-Visor (Hyper-V), Failover Cluster Manager (FCM), Command prompt, Remote Desktop Connection Manager (RDCM), DNS Tools, and related protocols.
- Provide professional and friendly customer service on scheduled calls, maintaining a positive demeanor.
- Learn new techniques and technologies on the fly AND ask questions to enhance your skillset.
- Work effectively in a team environment and contribute to a supportive team culture.
- Participate within Help Desk on-call rotation and act as a point of contact for after-hours and weekend Help Desk Support team(s).
- Calling customers via phone to help address their technical issues
Requirements:
- Bring hands-on experience in systems administration, server support, or a similar technical environment
- Approach problem-solving with a strong attention to detail and a focus on root cause, not just quick fixes
- Can manage multiple priorities in a fast-moving environment without sacrificing quality
- Communicate clearly and effectively with both technical and non-technical audiences
- Operate with a customer-first mindset and a commitment to delivering high-quality service
- Take ownership of issues and follow them through to resolution
- Have a background in Computer Science, Information Technology, or a related field (or equivalent practical experience)
- Relevant certifications (e.g., CompTIA A+, Net+, Server+, and Security+, Microsoft MCSA, MCSE, VMware VCP).
- Familiarity with ITIL principles.
Benefits:
- Flexible Time Off (yes, really) – take what you need, we trust you to manage it
- Medical, Dental & Vision – comprehensive coverage with HSA/HRA options
- 401(k) with 4% match – we invest alongside you
- Parental Leave – paid time for the moments that matter most
- Life & Disability Insurance – built-in peace of mind
- Wellness Support – resources for your mental and physical health
- Free Colocation & Cloud Access – build and experiment in real environments
- Work From Anywhere – remote-friendly by design
- A low-ego, get-it-done culture – come as you are, do great work
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