IT Support – Systems Engineer
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Job Description
IT Support & Systems Engineer managing Jitterbit’s macOS, Windows, and Linux endpoint infrastructure. Automating device deployment, identity access, and Tier 2/3 technical support.
Responsibilities:
- Manage, configure, and secure fleet devices using MDM platforms such as Kandji, Jamf Pro, or Ivanti
- Write and maintain custom Bash, Zsh, and PowerShell deployment scripts
- Automate out-of-box enrollment, application installation, and system configurations
- Manage and administer user lifecycles, permissions, and group policies using Active Directory and Google Workspace Enterprise
- Maintain directory integrations, SSO configurations, and security access controls
- Provide Tier 2/3 engineering and daily troubleshooting support for macOS, Windows, and Linux environments
- Resolve hardware, software, network, and peripheral issues for local and remote users
- Maintain detailed IT documentation and inventory assets
- Contribute to internal knowledge bases
Requirements:
- Advanced administration of macOS and Windows 10/11
- Solid CLI familiarity and basic troubleshooting in Linux (Ubuntu/RedHat) environments
- Proven experience designing and implementing zero-touch provisioning
- Strong scripting skills using Bash/Zsh for Mac and PowerShell for Windows, tailored for Kandji, Jamf Pro, or Ivanti Endpoint Manager
- Hands-on experience with local/hybrid Active Directory, including GPOs and security groups
- Advanced administration of Google Workspace/Google Enterprise environments
- Solid understanding of TCP/IP, DNS, DHCP, VPNs, and endpoint security best practices
- Outstanding customer service orientation and ability to explain complex technical concepts to non-technical users
Benefits:
- Work for a growing leader within the Integration Platform as a Service (iPaaS) tech space
- Join a mission-driven company that is transforming the industry by changing the way customers use API creation within business-critical processes
- Career development and mentorship
- Remote work option
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