Systems Architect
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Job Description
Systems Architect at 9th Way Insignia supporting the VA's EASS program. Responsible for O&M execution, service stability, and operational documentation.
Responsibilities:
- Lead O&M execution for the EASS eCMS portfolio, ensuring service stability, responsiveness, and predictable support coverage for production operations.
- Establish and maintain operational standards for incident response, triage, escalation, troubleshooting, and resolution, including root cause analysis and corrective/preventive actions.
- Serve as the technical coordination point for production support activities, aligning engineering, security, and operations stakeholders on priorities, risks, and stabilization actions.
- Drive disciplined change implementation by coordinating operational readiness activities, validating deployment plans/runbooks, and ensuring changes are introduced safely with rollback planning and stakeholder communication.
- Define and maintain operational documentation, including runbooks, support procedures, configuration baselines, environment inventories, and knowledge articles to enable consistent support execution.
- Implement and monitor system health practices, including performance monitoring, capacity considerations, and proactive identification of issues affecting availability, latency, and reliability.
- Partner with security stakeholders to ensure O&M activities support security compliance, vulnerability remediation, and secure configuration practices across environments.
- Coordinate patching and routine maintenance activities, validating readiness, scheduling windows, tracking completion, and documenting outcomes for auditability and continuity.
- Support integration and interface stability by coordinating troubleshooting of cross-system issues, validating data flows, and ensuring operational dependencies are understood and managed.
- Provide technical input to planning and release activities to ensure enhancements are operationally supportable and aligned with sustainment priorities and service-level expectations.
Requirements:
- Bachelor’s degree in Computer Science, Electronics Engineering, or other engineering/technical discipline and 5 years of relevant experience (or 8 additional years of relevant experience in lieu of the degree).
- Demonstrated experience leading or coordinating enterprise O&M efforts, including incident response, troubleshooting, stabilization, and service improvement in production environments.
- Experience implementing disciplined change practices (readiness, runbooks, controlled deployments, rollback planning, and post-deployment validation).
- Experience producing and maintaining operational documentation (runbooks, SOPs, system inventories/configuration records, and knowledge articles).
- Strong collaboration and communication skills, including the ability to coordinate across engineering, security, and customer stakeholders and drive issues to closure.
- Ability to obtain and maintain a Public Trust clearance at the Tier 2 (Moderate Risk) level (active preferred).
Benefits:
- Medical
- Dental
- Vision
- Voluntary Life Insurance
- 401(k)
- Basic Life A&D
- STD
- LTD
- PTO
- Telehealth
- paid holidays
- FSA
- HSA
- Employee Assistance Program (EAP)
- Traveling Assistance
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