Systems Engineer
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Job Description
MSP Systems Engineer responsible for maintaining IT environments across on-premises and cloud for multiple clients. Ensuring high availability, security, and performance in a fast-paced managed services setting.
Responsibilities:
- Monitor, maintain, and administer client servers, workstations, and network devices (Windows Server, desktops, switches, firewalls, Wi‑Fi).
- Respond to and resolve Level 2/3 support tickets and escalations.
- Plan, design, and implement infrastructure projects such as server builds, virtualization, cloud migrations, and security improvements.
- Manage Microsoft 365 and related cloud services (Exchange Online, Teams, SharePoint, Intune), including migrations and ongoing administration.
- Configure and support Active Directory, Group Policy, DNS, DHCP, VPN, and remote access solutions.
- Maintain backup and disaster recovery solutions, regularly verify backups, and participate in restoration testing.
- Ensure systems are patched, secure, and compliant with best practices and client policies.
- Document configurations, procedures, and project work; contribute to internal knowledge base.
- Collaborate with project managers, vendors, and internal teams; provide guidance to junior engineers as needed.
Requirements:
- Several years of experience in systems engineering or administration, ideally in an MSP or multi‑client environment.
- Strong knowledge of Windows Server, Active Directory, Group Policy, DNS, DHCP, and Microsoft 365.
- Experience with virtualization platforms (VMware vSphere/ESXi, Hyper‑V).
- Solid understanding of networking fundamentals: VLANs, VPNs, routing, switches, and firewalls.
- Familiarity with backup/DR tools and RMM/PSA platforms (e.g., Datto, Veeam, ConnectWise, Autotask).
- Strong troubleshooting, documentation, and customer service skills, with the ability to manage multiple client environments at once.
- Scripting/automation experience (PowerShell).
- Exposure to Azure AD, Azure IaaS, and security best practices (MFA, endpoint protection).
- Relevant certifications (e.g., Microsoft, VMware, Cisco, security).
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