Team Leader Bilíngue III
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Team Leader for the Asurion product, overseeing performance indicators and team management in a remote capacity. Focusing on excellence and staff development through effective leadership.
Responsibilities:
- Liderar, motivar e desenvolver a equipe;
- Buscando os resultados visando a excelência e o sucesso das operações;
- Responsável por relacionamento com gestor e gerente da operação;
- Monitoramento dos KPI's operacionais.
- Monitoramento e acompanhamento de equipes;
- Controle de indicadores de produtividade;
- Gestão e desenvolvimento de pessoas;
- Acompanhamento do atendimento ao cliente;
- Criação, planejamento e execução de Planos de Ação;
- Monitorias dos processos de qualidade e feedback;
- Rotinas administrativas e controle de ponto / produtividade / pausas dos funcionários.
- Analítico e Pró-ativo;
- Foco em resultados e desenvolvimento de pessoas.
Requirements:
- Ter no mínimo o Ensino Superior Completo ou Cursando;
- Conhecimentos intermediários em Excel;
- Imprescindível ser funcionário da operação ASURION
- Imprescindível Inglês Avançado (Será testado);
- Conhecimento no Indicador NPS - Net Promoter Score (Nível de Satisfação do Cliente) ou C-SAT.
- Será um diferencial Espanhol básico será um diferencial;
- Desejável Análise de dados para desenvolvimento de ações e diagnóstico;
- Comunicação, flexibilidade
Similar Jobs
Head Start Early Childhood Specialist, Bilingual English/Spanish
Bilingual Early Childhood Specialist providing training and technical assistance for Head Start programs in the US. Focused on quality practices for children from birth to five years of age.
Traveling Wind Turbine Technician II – Bilingual (French & English)
Resource Technician working on wind turbines across multiple sites in Canada. Responsibilities include maintenance, travel, and teamwork for clean energy.
Bilingual Field Interviewer, Spanish/English
Field Interviewer conducting remote semi-structured interviews for Vital Research. Aiming to improve participant satisfaction through gathering meaningful feedback.
Bilingual Field Interviewer, Hmong/English
Contracted Field Interviewer conducting remote interviews with diverse cultural backgrounds. Aimed at gathering feedback to improve participant satisfaction and quality of services provided.
Bilingual Field Interviewer – Vietnamese/English
Field Interviewer conducting remote semi-structured interviews with older adults for survey projects. Gathering feedback on services and ensuring participant confidentiality and compliance.
Enrollment Coordinator, Bilingual
Enrollment Coordinator facilitating patient intake processes for behavioral health services in a remote setting. Supporting patients through the Collaborative Care Model and ensuring eligibility for care.
Team Manager II, Spanish Bilingual
Team Manager II overseeing service and sales representatives at TD Bank. Ensuring effective operations and enhancing Customer experience through leadership and management.
Bilingual Nurse Patient Access Specialist, RN/LPN
Bilingual Nurse Patient Access Specialist serving as the point of contact for patients. Facilitating access to therapy and coordinating support for treatment journeys across healthcare providers.
Bilingual Patient Access Specialist
Bilingual Patient Access Specialist handling patient support for access to therapy. Facilitating benefit investigations, insurance eligibility verification, and supporting patient assistance programs.
Health Coach, Bilingual
Enrollment Health Coach guiding patients through Scene services for enhancing medication adherence and lifestyle changes. Engaging with patients via phone, SMS, and video to facilitate enrollment and support.
Clinical Adherence Nurse, Bilingual
Clinical Adherence Nurse connecting with patients through daily video check-ins for medication management. Empowering patients with personalized support and education to enhance adherence and health outcomes.
Bilingual Intake Associate
Bilingual Intake Associate guiding families through the intake process for autism and special needs services. Collaborating with internal teams to ensure optimal service delivery.
Bilingual Intake Associate
Bilingual Intake Associate guiding families through the intake process for autism services. Collaborating with internal teams to ensure optimal service delivery.
Bilingual Intake Associate
Bilingual Intake Associate guiding families through the intake process for autism services and ensuring optimal service delivery. Collaborating with internal teams and engaging prospective clients in necessary paperwork.
Bilingual Disability Trainer
Disability Trainer responsible for developing and delivering training programs for Disability Case Management. Collaborating with teams to monitor training effectiveness and address operational challenges.
Bilingual Care Coordinator – LPN/LVN
Bilingual Care Coordinator supporting patients managing chronic health conditions through proactive outreach and education remotely. Seeking compassionate and organized professionals for a telephonic care management role.
Bilingual Work Facilitation Specialist
Bilingual Work Facilitation Specialist supporting Group Disability operations by facilitating ergonomic assessments and return-to-work initiatives. Collaborating with Case Managers to deliver tailored absence management services.
Senior Corporate Travel Consultant, Bilingual
Corporate Travel Consultant focusing on international travel efficiency and customer support. Managing bookings while ensuring compliance with client travel policies and emergencies.
Advisor, Digital Investing, Bilingual – French and English
Advisor for Digital Investing at BMO advising clients on investment strategies. Handling inbound client calls and ensuring financial goals are met through personalized advice.
Mutual Funds Representative, Bilingual – New or Recent Graduate
Wealth and Investment sales role providing advisory services and fulfilling clients' needs. BMO seeks bilingual candidates to enhance customer experiences in investment services.