Technical Consultant
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Job Description
Atlassian Technical Consultant guiding enterprise customers in deploying Atlassian products. Collaborating on solutions to enhance productivity and operational efficiency with strong focus on migrations.
Responsibilities:
- Engage directly with business and technical stakeholders, leading discovery, requirements gathering, research, and solution workshops
- Design and implement Jira, Confluence, and JSM configurations (workflows, permissions, custom fields, SLAs, knowledge bases, service portals)
- Strong understanding of the broader Atlassian ecosystem and how integrated capabilities work together, including Atlassian Org Administration, Atlassian Guard, Assets, Plans, Analytics and related platform features
- Lead and execute end‑to‑end Atlassian migrations and consolidations from Data Center to Cloud, including planning, environment prep, testing, cutover, and post‑migration stabilization
- Develop and maintain automations using native automation and ScriptRunner, plus integrations using Python and Atlassian REST APIs
- Advise on and implement AI‑enabled improvements (e.g., knowledge management, support workflows, or AI tools such as Rovo or related assistants) to enhance productivity and user experience
- Assess, recommend, and configure Marketplace apps within Atlassian Cloud and Data Center constraints
- Support pre-sales activities through solution design input, scope definition, assumptions, and high-level estimates
- Provide best‑practice guidance, documentation, and knowledge transfer to internal teams and customers
Requirements:
- Post-secondary / University degree in Technology or equivalent
- 5+ years of hands‑on Atlassian administration and consulting with Jira, Confluence, and JSM in mid‑to‑large environments
- Proven experience with both Data Center and Cloud, including at least one significant Jira/Confluence/JSM migration from Data Center (or Server) to Cloud
- Strong customer‑facing communication skills, able to translate business needs into technical solutions and present recommendations to non‑technical stakeholders
- Demonstrated ability to work independently, own deliverables end‑to‑end, and presenting solutions to customers
- Advanced automation and scripting skills using ScriptRunner (or similar) and Atlassian automation, plus practical experience with Python and Atlassian REST APIs
- Experience applying AI tools in consulting or delivery work (inside or outside Atlassian), such as AI‑driven knowledge, support, or workflow optimization
- Ability to manage multiple concurrent engagements and operate effectively in ambiguous environments
- Atlassian certifications (Cloud-focused preferred)
- Experience in cloud infrastructure like AWS and Azure
- Experience in building custom solutions with Atlassian Forge
- Strong written and spoken English language skills.
Benefits:
- Flexible work environment
- Competitive compensation
- Culture – One team environment founded on respect and collaboration where we do not take shortcuts and are customer obsessed
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