Technical Customer Success Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Technical Customer Success Manager ensuring customer success with Honeycomb services and onboarding. Handling post-sales relationships and developing reusable content.
Responsibilities:
- Own the post-sales relationship for a portfolio of accounts
- Drive value & outcomes with technical sponsors and champions
- Develop, automate and scale customer lifecycle events including kickoff/onboarding, executive business review, new feature announcements, capacity over/under utilization and user engagement.
- Create or adapt high-quality reusable content including trainings, talks, blog posts, white papers, demos and examples
- Represent the customer in internal meetings with Engineering and Product Management
- Partner with the rest of our team in East to grow our brand and business in the region
- Keep up to date on Honeycomb technologies and product offerings
Requirements:
- At least 3+ years of overall work experience in the SaaS or Enterprise software industry - preferably in the Developer Tools space
- Previous Customer Success, Technical Account Management, Sales or Customer Services experience
- Strong organizational skills and ability to handle many simultaneous conversations in email and chats
- Deep process orientation and willingness to test, establish and document new processes in a startup environment
- Love of data analytics systems along with the desire and curiosity to explore and discover new information within them
- Working knowledge of the Enterprise software subscription lifecycle and associated processesExcellent written and verbal technical communication skills
Benefits:
- A stake in our success - generous equity with employee-friendly stock program
- It’s not about how strong of a negotiator you are - our pay is based on transparent levels relative to experience
- Time to recharge with unlimited PTO
- A distributed-first mindset and culture (really!)
- Home office, co-working, and internet stipend
- Full benefits coverage for employees, with additional coverage available for dependents
- Up to 16 weeks of paid parental leave, regardless of path to parenthood
- Annual development allowance
- And much more...
Similar Jobs
Technical Customer Success Manager
Technical Customer Success Manager enhancing customer journeys with Honeycomb's observability tools. Driving adoption and success for clients in a remote role based in Canada.
Senior Technical Customer Success Manager, CSM
Senior Technical Customer Success Manager ensuring successful adoption and value realization of SaaS solutions. Collaborating with clients and internal teams to deliver technical support and drive product usage.
Customer Success Engineer
Customer Success Engineer at LumApps guiding clients in integrating their platform with existing IT infrastructures. Collaborating with Product and Engineering teams to meet client needs.
Technical Customer Success Manager
Technical Customer Success Manager at Modash managing API customer relationships and growth. Onboarding customers and collaborating across teams for success in the creator economy.
Technical Customer Success Associate/Manager
Technical Customer Success Associate/Manager for AIRS Medical's SwiftMR deployment in healthcare. Responsibilities include technical implementation and customer support for MRI systems.
Technical Customer Success Manager
Technical Customer Success Manager responsible for deploying and supporting AI healthcare tech solutions. Collaborating with clients and managing technical implementations of MRI and PACS integrations.
Working Student – Customer Success Engineer
Working Student Customer Success Engineer enhancing PDF and CSV import functionalities for Parqet. Involves user support and data analysis in a dynamic team environment.
Customer Success Engineer
Customer Success Engineer at AutoIntel improving automotive retail through predictive analytics and strong client relationships. Engaging with customers, providing technical expertise, and driving business growth in a fast-paced environment.
Technical Customer Success Manager – Workload Automation
Technical Customer Success Manager ensuring successful customer engagement and solution optimization. Focus on long-term relationships and value delivery for enterprise clients in work automation.
Technical Implementation Specialist
Technical Implementation Specialist managing end-to-end software implementations for housing finance clients. Leading projects, collaborating with cross-functional teams, and ensuring successful adoption of solutions.
Marketing Technical Onboarding Manager
Marketing Technical Onboarding Manager at Moxie guiding clients through Meta and Google advertising account setups and optimizing their profiles to ensure successful onboarding.
Technical Implementation Specialist
Technical Implementation Specialist at Brisk Teaching managing K-12 SIS integrations and ensuring data quality. Collaborating with district IT for smooth implementation processes within the education sector.
Senior Technical Customer Success Engineer
Senior Technical Customer Success Engineer at ZenRows managing customer integrations. Provide technical support and insights for enterprise clients navigating data infrastructure needs.
Technical Implementation Specialist
Technical Implementation Specialist managing operational tools and integrations for DoorDash's corporate clients. Collaborating across Sales, Customer Success, and Engineering teams to ensure seamless onboarding and efficiency.
Technical Customer Success Manager – Workload Automation
Technical Customer Success Manager managing enterprise client relationships and solutions. Focusing on automation and observability in IT processes across diverse industries.
Technical Customer Success Manager
Technical Customer Success Manager engaging with clients post-sale to optimize usage of Cybrid’s platform. Driving product adoption, retention, and account growth in a fintech environment.
Customer Success Engineer
Customer Success Engineer operating as post-sale Solutions Engineer for higher education CRM support. Ensuring handoff quality and serving as primary technical resource for AM team.
Senior Customer Success Engineer
Senior Customer Success Engineer providing technical guidance to maximize customer value of Axonius platform. Ensuring successful engagement and adoption across diverse client environments.
Technical Customer Success Manager – Integrations
Technical Customer Success Manager facilitating scalable integrations for Agiloft’s Integration Hub. Partnering with customers to improve stability, adoption, and usage efficiency across the customer lifecycle.
Technical Customer Success Manager – Integrations
Technical Customer Success Manager enabling scalable integrations using Agiloft's platform. Driving customer adoption and improving integration stability across the customer lifecycle.