Technical Desk Analyst I, Tier 1
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Job Description
Technical Desk Analyst providing first-line support for healthcare professionals' IT issues. Assisting with hardware/software problems and EHR usability in a remote environment.
Responsibilities:
- Provide first-level technical support for hardware and software problems
- Support multiple clients
- Identify and document customer issues clearly and accurately
- Escalate unresolved tickets to appropriate internal teams as needed
- Accurately assign ticket urgency and impact following ITIL best practices
- Assist clinicians—with EHR usability
- Deliver outstanding customer service through clear communication, patience, and empathy
Requirements:
- High School diploma or GED (or equivalent experience)
- Previous experience in a customer service or technical support role
- Basic knowledge of PC operations and desktop applications
- Strong verbal and written communication skills
- Ability to multitask and problem-solve in a fast-paced environment
- Openness to feedback and eagerness to learn
- Adaptability and self-motivation in a remote work setting
- Preferred but not required: CompTIA A+ certification
Benefits:
- Health insurance
- Professional development opportunities
- Remote flexibility based on location
- Supportive environment
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