Technical Support Engineer – Cloud, Linux
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Job Description
Technical Support Engineer providing L1/L2 support globally for cloud solutions by resolving customer issues and ensuring software reliability with focus on Linux systems.
Responsibilities:
- Provide technical support (L1/L2) to customers in Japan as well as globally
- Coordinate, troubleshoot, and resolve reported customer issues in collaboration with customer technical teams and internal teams
- Perform analysis and evaluation of technical performance and reliability of products, systems, and services based on customer requests
- Adhere to defined standards and quality measures, ensuring customer satisfaction and managing communication in line with SLAs
- Maintain internal and external knowledge bases covering company products and troubleshooting procedures
Requirements:
- Japanese (Native or Effective Operational Proficiency)
- English (Upper-Intermediate level or higher)
- Strong communication and interpersonal skills
- Ability to remain calm and focused under pressure
- Strong motivation to grow as an IT professional, with a focus on advanced Linux knowledge
- General understanding of OS architecture and Linux configuration
- Experience with operating system installation, configuration, upgrades, and maintenance (Linux)
- Experience with networking and network services configuration
- Hands-on experience with troubleshooting and monitoring tools (considered a strong advantage)
- Red Hat or LPI certifications (considered a strong advantage)
Benefits:
- Remote/hybrid work environment
- Health insurance and standard benefits
- Professional development support
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