Technical Support Engineer, Enterprise Solutions
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Job Description
Technical Support Engineer for Leica Biosystems supporting Digital Pathology Solutions from remote locations across the United States. Providing technical guidance and support for complex sales processes and installations.
Responsibilities:
- Complete the software installations for our Digital Pathology Solutions by providing technical guidance during the complex pre-sales process and provide technical and commercial solutions to help achieve the assigned sales goals and business objectives.
- Provide escalated technical support to internal teams and external clients including installation support, maintenance and repair on hardware and software.
- Diagnose and resolve complex hardware, software, or connectivity issues.
- Work closely with various multi-functional teams throughout organization to influence product Implementation, Integration and improve solutions including the BU R&D teams and product management.
- Respond to security related events and assist in remediation efforts of cyber security incidents (system and/or network breaches, malware attacks).
- Lead the resolution of complex and challenging technical issues and projects requiring in-depth evaluation across multiple areas of Application, Integration and delivering solutions that require creativity, innovation, advanced analytical thinking, this includes responding to security related events and assist in remediation efforts of cyber security incidents (system and/or network breaches, malware attacks).
Requirements:
- Bachelors degree in Management Information Systems (MIS), Engineering or Computer Science or equivalent experience.
- Demonstrated understanding of IHC, Histology, Pathology marketplace or a related discipline.
- Proven knowledge & experience of the diagnosis, repair and maintenance of digital pathology instruments and software.
- Proven ability to discuss required network, system resources and security requirements with customer IT managers.
- Working knowledge on installing and upgrading clients / servers in addition to installing additional peripherals such as network interfaces, firewalls, barcode readers, printers etc.
- Travel Requirements: This position requires up to 10% flying and/or driving travel, which may include overnight stays. Travel will primarily be domestic but may occasionally be international.
Benefits:
- Paid time off
- Medical/dental/vision insurance
- 401(k)
- Flexible work arrangements
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