Technical Support Engineer, Entry-Level, Cloud / Linux
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Job Description
Entry-Level Technical Support Engineer providing assistance in cloud infrastructure and Linux systems. Collaborating with experienced engineers and supporting customers in Japan and globally.
Responsibilities:
- Provide technical support (L1/L2) to customers via ticketing systems, email, and calls
- Troubleshoot and resolve technical issues in collaboration with customer teams and internal engineers
- Support installation, configuration, and maintenance of Linux-based systems
- Assist in analyzing system performance and identifying issues
- Maintain clear and professional communication with customers following defined processes
- Contribute to internal and external knowledge bases and documentation
Requirements:
- Required Business-level Japanese (JLPT N2/N1 or native)
- English: Intermediate level or higher (for internal communication)
- Interest in IT, cloud infrastructure, or Linux systems
- Basic understanding of operating systems or networking
- Strong communication skills and willingness to learn
- Preferred (nice to have) Experience with Linux (academic, personal, or professional)
- Basic networking knowledge
- Experience with troubleshooting or monitoring tools
- IT certifications (LPI, LPIC, Red Hat, etc.)
Benefits:
- Remote/hybrid work environment
- Health insurance and standard benefits
- Professional development support
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