Técnico de Suporte I
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Job Description
Support Technician providing user support for hardware/software issues. Resolving technical problems in a remote environment with a focus on user satisfaction and quality service.
Responsibilities:
- Atendimento das solicitações de suporte dos usuários
- Garantindo a qualidade do atendimento realizado
- Resolução de dúvidas e problemas relacionados a microinformática
- Capacidade para executar atividades de manutenção de redes, telefonia, desktops, laptops, impressoras, dispositivos móveis
- Instalação e configuração de softwares
- Análise técnica e troca de componentes de hardware se necessário
- Monitoramento de tíquetes de suporte técnico e fila de atendimento
Requirements:
- Experiência em Suporte ao usuário
- Atendimento de chamados
- Atualização e instalação de softwares e sistemas operacionais
- Conhecimento de hardware
- Conhecimento de Windows e Pacote office
- Dedicação ao atendimento ao cliente
- Instalação e configuração de desktops, laptops, Impressoras, Redes
- Suporte às principais tecnologias do Windows e Microsoft 365
- Experiência de colaboração, incluindo controle remoto de PCs, VPN e ferramentas de suporte
Benefits:
- Vale Refeição ou Alimentação
- Assistência médica e Odontológica
- Convênio Farmácia (descontos na compra de medicamentos)
- Seguro de Vida
- TIVIT Club (descontos e parcerias com as melhores lojas)
- PAC - Programa de aceleração de carreira
- MOBIFLIX – Nossa academia corporativa tem cursos presenciais e online, alinhados as novas tendências do mercado de tecnologia
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