Telehealth Nurse Practitioner – After Hours Urgent Care
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Job Description
Telehealth Nurse Practitioner providing after-hours virtual urgent care for ChenMed’s senior patients. Assessing, treating, and documenting patients through video and telephone consultations.
Responsibilities:
- Provide diagnostic patient care primarily through virtual remote consultation by video conference or telephone
- Serve as the dispositional authority for after-hours and weekend clinical calls
- Assess, diagnose, treat, and document patients' physical and psychosocial health status
- Assess acute and non-acute clinical problems and perform/document physical evaluations and patient histories
- Analyze patient data and develop, document, and implement patient management plans
- Provide health education, physician referrals, case management referrals, and patient/family counseling
- Evaluate the need for immediate nursing intervention, consultation, or referral and facilitate care
- Plan patient care based on patient population knowledge and protocols
- Advocate for patients and consider cultural background, understanding, personality, and support systems
- Collect and analyze comprehensive and focused health data for patients and families
- Confer with PCPs and other medical providers to report health data and ensure guideline compliance
- Consult with patients and families on health outcomes and positive health habits
- Lead efforts to achieve optimal patient outcomes through telemedicine
- Collaborate with on-call PCPs and implement protocols to achieve expected outcomes
- Document assessments, interventions, and progress in an understandable and translatable format
- Enhance telehealth practices and systems using program effectiveness data
- Communicate through varied formats, tools, and technologies to deliver care across the continuum
- Use resources to provide safe, effective, and financially responsible services
- Provide extraordinary customer service and professionalism
- Participate in clinical rounds, conferences, risk and quality management programs, and relevant meetings
- Adhere to departmental objectives, performance standards, regulatory compliance, policies, and procedures
- Participate in developing telehealth/telemedicine policies, procedures, and protocols with physicians
- Initiate and participate in quality improvement activities
- Educate colleagues and trainees and serve as a preceptor, mentor, or trainer
- Participate in or lead committees supporting growth
- Provide feedback on others' practice to improve patient care
- Coordinate services with other programs
- Evaluate and develop programs with recommendations
- Develop and oversee APPs during regularly scheduled shifts
- Participate in service coordination and program evaluation/development
- Perform other duties as assigned
Requirements:
- Master's degree in Nursing required
- Bachelor’s Degree in Nursing (BSN) and graduate of a school of nursing for Advanced Practice Nursing with certification in area of specialty required
- Board certification by AANP or ANCC required
- Basic Life Support (BLS) certification from the American Heart Association or American Red Cross required
- Must be licensed APRN in FL and at least 2 additional APRN licenses in VA, GA, IL, KY, LA, MI, MO, OH, PA, TN, or TX
- Minimum of 4 years' acute care, primary care, or urgent care clinical work experience required
- 3 years' telehealth work experience preferred
- Expert-level business acuity
- Expert knowledge of core job-related functions, practices, processes, procedures, techniques, and methods
- Knowledge of medical practices to function independently as a certified practitioner and collaborate with licensed physicians and other medical providers
- Demonstrated record of consistently achieving clinical performance metrics
- Technical capability to conduct telemedicine visits in accordance with state and federal regulations
- Excellent clinical judgment and problem-solving ability
- Ability to prioritize and work under pressure
- Ability to provide constructive feedback
- Professional communication and collaboration with physicians, patients, and team members
- Ability to operate effectively with a multidisciplinary team
- Proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook
- Willingness and ability to travel locally within south Florida up to 10% for meetings and training
- Availability to work evenings/overnights and weekends depending on assigned schedule
- Minimum requirement to work three holidays per calendar year
- Spoken and written fluency in English; bilingual Spanish/Creole is a plus
- Ability to exercise independent judgment
Benefits:
- Great compensation
- Comprehensive benefits
- Career development and advancement opportunities
- Work-life balance
- Opportunities to grow
- Potential eligibility for bonuses or commissions
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