Test Automation Engineer – Customer Process Automation
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Job Description
Test Automation Engineer automating and validating AI-driven insurance customer workflows. Collaborating with global engineering teams to enhance process quality and reliability.
Responsibilities:
- Build and maintain automated test suites for customer-facing web, API and workflow systems.
- Design end-to-end test coverage for insurance customer journeys including quotes, policy issuance, renewals, endorsements and claims.
- Automate validation of multi-step customer processes and workflow transitions.
- Improve regression testing coverage to prevent customer-impacting issues.
- Work closely with engineers and product teams to validate workflows before release.
- Identify edge cases, failure scenarios and gaps in customer process flows.
- Track and document bugs with clear reproduction steps and customer impact analysis.
- Support manual testing for complex or evolving workflows where automation is not yet complete.
- Improve QA practices, automation frameworks and test strategy across teams.
- Continuously enhance confidence in customer journey stability and correctness.
Requirements:
- Experience in QA automation, test engineering or software testing roles.
- Strong ability to build automated tests for real-world customer-facing systems.
- Good understanding of web UI testing, API testing and end-to-end workflow testing.
- Experience validating multi-step business processes or transactional systems.
- Strong attention to detail and ability to identify edge cases in user journeys.
- Clear communication when reporting bugs, risks and customer-impacting issues.
- Experience working closely with engineers, product and operations teams.
- Strong ownership mindset for product quality and customer experience.
- Practical, structured and disciplined approach to testing.
- Comfortable working in fast-paced product development environments.
- Bonus Points
- Experience with Playwright, Cypress, Selenium or similar automation frameworks.
- Experience with API testing tools such as Postman, RestAssured or similar.
- Experience testing workflow automation systems, fintech or insurance products.
- Experience with CI/CD-integrated test pipelines.
- Experience improving customer journey reliability in production systems.
- Understanding of distributed systems or event-driven workflows.
- Experience with performance or load testing tools.
- Contributions to test automation frameworks or QA tooling improvements.
- Experience working in AI-driven or automation-heavy platforms.
Benefits:
- Own Customer Journey Quality for AI Systems – Ensure real-world insurance workflows work flawlessly.
- High-Impact Engineering – Directly improve customer experience and operational reliability.
- Global Engineering Team – Work with experienced engineers across multiple countries.
- Fully Remote – Work remotely from China while collaborating with our Malaysia-based teams.
- International Exposure – Build systems used across Southeast Asia markets.
- Learning & Development Budget – Support continuous QA and technical growth.
- High Ownership Environment – Strong autonomy over automation strategy and test coverage.
- Modern Engineering Culture – Focus on reliability, automation and engineering excellence.
- Competitive Compensation – Attractive salary package based on experience and impact.
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