TPM Delivery Manager – Team Lead
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Job Description
Lead the Professional Services TPM Consulting team for TELUS Agriculture and Consumer Goods. Drive service delivery excellence and foster client relationships in consumer goods across North America.
Responsibilities:
- Lead, mentor, and develop a team of Solution Architects and Business Consultants
- Build and scale the consulting services team to meet growing business demands and market opportunities
- Establish clear performance metrics, career development paths, and coaching frameworks to maximize team potential
- Drive knowledge sharing and best practice development across the team to elevate service delivery quality
- Oversee end-to-end delivery of consulting engagements from solution design through implementation, training, and hypercare
- Ensure projects are delivered on time, within scope, and exceed customer expectations
- Define and optimize service delivery methodologies, frameworks, and standards
- Monitor project health, resource allocation, and capacity planning
- Serve as an executive sponsor and trusted advisor for strategic client accounts
- Build and maintain strong C-level relationships with key customers in the CPG industry
- Identify expansion opportunities within existing accounts and drive adoption of additional services
Requirements:
- 8-10+ years of progressive experience in solution architecture, business consulting, or professional services within enterprise software or SaaS environments
- 3-5+ years in a leadership role managing consulting, professional services, or implementation teams
- Proven CPG industry expertise with strong understanding of consumer goods functions including demand planning, sales, finance, trade spend management, accruals & settlements, and Revenue Growth Management (RGM)
- Track record of building and scaling high-performing teams with demonstrated success in hiring, developing, and retaining top talent
- Client relationship management experience at executive levels with ability to influence and advise C-suite stakeholders
- Strong business acumen with experience managing P&L, budgets, or business unit performance metrics
- Excellent communication and executive presence - ability to present to senior leadership, facilitate workshops, and drive consensus across diverse stakeholders
Benefits:
- Opportunity to lead and shape a growing consulting practice within TELUS Agriculture and Consumer Goods
- Collaborative, innovative culture with commitment to professional development
- Exposure to industry-leading TPM solutions and cutting-edge technology
- Ability to make a meaningful impact on customer success and business growth
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