Transformation Consultant
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Job Description
Transformation Consultant leading enterprise AI, agentic automation, and CXone cloud migration programs for NICE customer-experience software clients. Advising C-suite leaders and delivering measurable transformation outcomes.
Responsibilities:
- Engage at C-level to build executive conviction around AI-led and agentic transformation
- Define enterprise-wide AI transformation roadmaps tied to revenue growth, cost efficiency, and competitive differentiation
- Structure ambiguous business challenges into problem statements, workstreams, hypotheses, and recommendations
- Assess AI, automation, and agentic capabilities across organizational processes, service models, decisioning, and customer engagement
- Architect orchestrated AI-agentic workflows across front and back office
- Lead cloud migration strategy from on-premises contact centers to NiCE CXone
- Design and execute enterprise-scale change management programs
- Develop business cases, transformation roadmaps, and executive-level materials
- Facilitate executive alignment workshops, stakeholder interviews, and leadership discussions
- Translate strategic goals into execution plans with milestones, owners, dependencies, and success metrics
- Identify execution risks, interdependencies, and barriers, and recommend corrective actions
- Contribute to consulting intellectual property, executive briefings, AI transformation playbooks, and vertical-specific accelerators
Requirements:
- 5+ years of experience in management consulting, transformation strategy, or enterprise technology advisory
- Proven track record engaging and influencing C-suite audiences
- Experience shaping AI or digital transformation programs and building business cases securing senior sponsorship and budget
- Deep familiarity with contact center ecosystems, including ACD routing, IVR/IVA, workforce management, quality management, and omnichannel architecture
- Experience leading cloud migration or digital transformation programs in CCaaS, UCaaS, or enterprise SaaS contexts
- Strong analytical and structured problem-solving skills
- Strong executive communication and presentation skills for board and C-suite audiences
- Ability to work across multiple functions, industries, and business environments
- Proficiency in change management frameworks such as Prosci or ADKAR, or equivalent
- Ability to balance strategic thinking with hands-on execution support
- Bachelor's degree or advanced degree in a relevant discipline (preferred qualification; MBA or equivalent preferred)
- Experience with a leading strategy or transformation consulting firm, or equivalent in-house enterprise transformation experience
- Hands-on experience with NiCE CXone, NiCE Actimize, or comparable enterprise CCaaS/WEM platforms
- Working knowledge of agentic AI architectures, large language model deployment, conversational AI, NLU, and real-time guidance technologies
- Certification in change management, project management, or cloud architecture
- Prior experience inside a contact center, CX operations, or digital transformation function
Benefits:
- Fast-paced, collaborative, and creative work environment
- Opportunities to learn and grow
- Endless internal career opportunities across multiple roles, disciplines, domains, and locations
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