Transportation Analyst
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Job Description
Transportation Analyst responsible for managing last-mile delivery operations for B2B and DTC orders in a logistics startup. Supporting clients and analyzing delivery performance metrics to ensure operational excellence.
Responsibilities:
- Manage last-mile delivery operations for both B2B and DTC orders
- Support clients with daily questions related to delivery performance and service levels
- Identify gaps in communication and operational visibility, reporting insights to the team
- Resolve client tickets within agreed SLAs
- Analyze Power BI reports and other systems to respond to client inquiries
- Interact with logistics partners, including warehouses, carriers, systems, and freight forwarders, to ensure accurate and timely solutions
Requirements:
- Fluent English (spoken and written)
- At least 2 years of experience in transportation, logistics, customer service, and/or supply chain
- Strong organizational, communication, and problem-solving skills
- High attention to detail and ability to manage multiple priorities
- Proactive, collaborative, and adaptable professional profile
- Interest in working with multiple clients and retailers across different countries
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