Travel Counselor
Posted 21hrs ago
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Specialized Travel Counselor arranging complex corporate travel using Amadeus for Amex GBT clients. Delivering high-touch service and proactive travel solutions from home.
Responsibilities:
- Advise and arrange travel for corporate business customers, including individuals and groups
- Arrange and book domestic and international business travel for air, road, rail, and accommodations
- Use the Amadeus Global Distribution System (GDS)
- Communicate with customers via telephone, messaging/chat, email, and/or back-office systems
- Proactively advise clients and sell additional services while adhering to company travel policies
- Work individually and collaboratively to meet business and account-specific goals, including customer satisfaction, call adherence, and service metrics
- Provide high-touch service and creative, timely travel solutions from home
Requirements:
- Previous experience in travel, preferably business travel
- Understanding of fares and ticketing rules for car, air, and hotel
- Native GDS expertise (Amadeus)
- Professional written and verbal communication
- Attention to detail
- Ability to act with integrity and protect personal traveler information
- Strong understanding of the travel industry, including business travel, leisure travel, or airline reservation backgrounds
- Ability to resolve customer issues quickly and independently
- Teamwork and openness to feedback
Benefits:
- Health and welfare insurance plans
- Retirement programs
- Parental leave
- Adoption assistance
- Wellbeing resources to support employees and their immediate family
- Weekly deals from major travel providers on flights, hotels, cruises, and car rentals
- Access to over 20,000 courses on the learning platform
- Leadership courses
- New job openings available to internal candidates first
- Global INclusion Groups















