User Acceptance Tester, UAT – Contact Management, Authentication
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Job Description
User Acceptance Tester validating contact management and authentication systems for global enterprise clients. Designing manual tests, coordinating regression testing, tracking defects, and supporting Agile releases.
Responsibilities:
- Execute User Acceptance Testing (UAT) for enhancements and releases supporting contact management and customer authentication capabilities
- Review business requirements, user stories, acceptance criteria, and functional designs to develop comprehensive test scenarios and test cases
- Validate end-to-end business processes across multiple applications and platforms
- Identify, document, prioritize, and track defects through resolution using defect management tools
- Partner with Product Managers, Business Analysts, Technology teams, and Operations to clarify requirements and resolve testing issues
- Coordinate regression testing to ensure new functionality does not impact existing capabilities
- Verify production readiness by confirming all acceptance criteria have been met before deployment
- Support release activities, production validation, and post-implementation testing as needed
- Document test results, execution status, defects, and testing metrics for project stakeholders
- Participate in Agile ceremonies, including sprint planning, backlog refinement, sprint reviews, and retrospectives
- Continuously improve testing processes, documentation standards, and quality assurance practices
- Advocate for the end-user experience by validating usability, workflow efficiency, and operational readiness
Requirements:
- Bachelor's degree in Business, Information Systems, Computer Science, or a related field, or equivalent work experience
- 2–5 years of experience in User Acceptance Testing, Quality Assurance, Business Analysis, or a related role
- Experience creating and executing manual test plans, test cases, and test scripts
- Strong understanding of software development lifecycle (SDLC) and Agile delivery methodologies
- Experience validating business requirements and ensuring solutions meet functional and operational needs
- Familiarity with defect tracking and test management tools such as Jira, Azure DevOps, ALM, or similar platforms
- Strong analytical, troubleshooting, and problem-solving skills
- Excellent written and verbal communication skills with the ability to collaborate across technical and business teams
- Ability to manage multiple testing efforts simultaneously while meeting project timelines
- Experience testing customer servicing, contact management, CRM, or authentication platforms
- Knowledge of authentication technologies such as multi-factor authentication (MFA), single sign-on (SSO), identity verification, and access management
- Experience testing APIs, integrations, and end-to-end workflows across multiple enterprise applications
- Familiarity with contact center technologies and customer servicing applications
- Experience supporting production releases and post-deployment validation
- Knowledge of SQL or reporting tools to validate test data
- Experience working in highly regulated or financial services environments
- ISTQB, Certified Agile Tester (CAT), or similar testing certification is a plus
Benefits:
- Health insurance
- Language courses
- Relocation program
- Remote work flexibility / Work From Anywhere Culture
- Professional development opportunities
- Certification programs
- Mentorship and talent investment programs
- Internal mobility opportunities
- Internship opportunities
- Collaboration on impactful projects for top global clients
- Inclusive and supportive work environment
- Open communication
- Regular team-building company social events
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