Virtual Call Center Agent – Bilingual, Spanish/English
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Job Description
Bilingual part-time telephone interviewer for Dynata conducting outbound surveys from home. Collecting and recording responses in Spanish and English to inform client business decisions.
Responsibilities:
- Join Dynata ’s Virtual Call Center team as a bilingual part-time telephone interviewer
- Perform outbound surveys from home with respondents
- Accurately record their answers in both Spanish and English
- Collect and record opinions of respondents to help clients make informed business decisions
Requirements:
- Must live and work in one of the following U.S. states: AL, AR, GA, IA, ID, IN, KS, KY, LA, MN, MS, NC, NH, NV, OH, OK, PA, SC, SD, TN, TX, UT, WI, or WY
- Must be 18 years or older (16+ in SC, GA, and TX)
- Ability to read and speak clearly in both Spanish and English
- Ability to handle difficult calls in a professional manner
- Ability to listen and comprehend respondent answers and accurately and efficiently type answers into the Company’s survey software platform
- Typing speed of 30 wpm while maintaining accuracy is preferred
- Ability to sit and type for majority of shift
- Ability to provide own equipment (laptop, headset, webcam etc.)
- Have a dedicated, quiet working space that is free of distractions to conduct business
- Equipment Requirements: Windows machine running Windows 10 OR Mac computer running a recent version of MAC OS
- 8 GB of RAM
- 64 bit Operating system
- 1.8GHz CPU or faster with at least 2 cores
- Most recently updated version of Chrome browser
- 10 Mbps download internet access speed, 5 mbps upload speed or higher
Benefits:
- Work remote from the comfort of your home
- We will train the right candidate
- Flexible shifts within our operating hours
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