Weekend PRN Intake Specialist
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Job Description
Remote Intake Specialist processing referrals, insurance verification, and documentation for Concierge Home Care’s Florida home health patients. Weekend coverage every Saturday and Sunday.
Responsibilities:
- Receive and process incoming patient referrals from hospitals, providers, and other referral sources
- Review referrals for completeness and accuracy
- Ensure required orders and supporting documentation have been received
- Follow up with referral sources to obtain missing information
- Enter and maintain accurate patient demographics, insurance, and clinical information within the EMR
- Complete insurance eligibility and benefit verification
- Review and reconcile insurance changes on a routine basis
- Maintain accurate and organized referral records
- Navigate electronic referral portals and healthcare systems
- Process referrals through hospital and provider platforms
- Communicate with hospital case managers and discharge planners when additional information is needed
- Monitor incoming referrals and prioritize tasks based on urgency
- Communicate professionally with referral sources, providers, patients, Sales, and Operations
- Work closely with internal teams to support timely referral processing
- Help resolve documentation or information discrepancies
- Maintain patient information in accordance with HIPAA and company policies
- Handle confidential medical and insurance information with accuracy and discretion
- Ensure documentation is complete, organized, and properly maintained
Requirements:
- At least 1 year of recent experience in medical intake, referral processing, healthcare administration, or a similar healthcare environment
- Experience navigating EMR systems
- Experience with medical referrals and documentation
- Experience with insurance verification and eligibility
- Strong attention to detail and accuracy
- Ability to manage a high volume of information while maintaining accuracy
- Strong organizational and multitasking skills
- Excellent written and verbal communication skills
- Strong customer service skills
- Ability to prioritize work based on urgency and patient needs
- Florida residency required
- Ability to maintain a quiet, professional, HIPAA-compliant home workspace
- Reliable internet connection and ability to work independently in a remote environment
- Experience working with hospital referral portals such as Aiden, naviHealth, CarePort, Mayo, or similar platforms preferred
- Experience working in a home health or healthcare Intake department preferred
- Experience with multiple EMR platforms preferred
- Clinical or healthcare background such as Medical Assistant, CNA, or similar preferred
- Experience working in a high-volume healthcare environment preferred
- Successful completion of an AHCA Level 2 background screening may be required
Benefits:
- Remote position
- Structured onboarding and training
- Ongoing professional development
- Opportunities for advancement within Intake and Operations
- Supportive leadership and collaborative team environment
- Collaborative team environment with strong operational support
- Meaningful work that directly supports patient access to care
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