Wellness Coaching Supervisor
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Job Description
Wellness Coaching Supervisor leading remote wellness coaches and patient support at Direct Meds. Improving operations, quality, and scalable coaching programs.
Responsibilities:
- Supervise, coach, and support Wellness Coaches through performance management, onboarding, training, and ongoing professional development
- Manage daily workflows, scheduling, workload distribution, documentation, and patient follow-up
- Conduct a limited number of patient coaching sessions and maintain required documentation
- Resolve patient concerns in collaboration with clinical and internal teams
- Monitor KPIs, productivity, and quality assurance results
- Identify performance gaps and implement improvements to meet departmental goals
- Build and evolve the Wellness Coaching program through new initiatives, improved services, and scalable processes
- Develop and maintain SOPs and training materials
- Partner with leadership and other departments to improve workflows and align organizational priorities
Requirements:
- Experience in team leadership, coaching, or people management
- Strong organizational, communication, and problem-solving skills
- Experience monitoring performance metrics and improving operational processes
- Ability to balance team leadership, administrative responsibilities, and patient-facing work
- Patient-centered approach with strong interpersonal and relationship-building skills
- Proactive mindset with the ability to identify opportunities and contribute to program development
- Proficiency with digital scheduling, documentation, and communication tools
- Reliable personal laptop or desktop computer available before start date
- Quality headset for virtual patient sessions and team meetings
- High-speed internet connection
- Professional, private workspace suitable for conducting patient sessions and managing team operations remotely
Benefits:
- Full-time employment
- Monday–Friday schedule
- Remote work arrangement
- Professional development opportunities
- Inclusive work environment
- Equal opportunity employer
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