Account Consultant
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Job Description
Account Consultant supporting health insurance clients, brokers, and employer groups for Horizon Blue Cross Blue Shield of New Jersey. Managing service issues, implementations, renewals, and account administration.
Responsibilities:
- Partner with Sales to support new business acquisition, account retention, managed care conversions, and expansion of existing client relationships
- Respond to client and broker inquiries by coordinating with internal departments and business partners
- Investigate and resolve complex service-related issues and provide guidance on products, benefits, policies, and procedures
- Support processing and administration of documentation for account prospecting, enrollment, changes, and terminations
- Maintain accurate account records and group administration data
- Coordinate implementation of new groups, renewals, and account conversions
- Analyze cross-functional service issues and identify process improvement opportunities
- Gather, verify, and validate information from members, brokers, and employer groups
- Develop and maintain relationships with internal stakeholders, clients, brokers, and external partners
- Perform additional duties and special projects as assigned
Requirements:
- Bachelor's degree or equivalent combination of education and relevant professional experience
- Minimum of one (1) year of experience in health insurance, life insurance and group benefits, customer
- New Jersey State Health and Life Insurance License, or the ability to obtain the license within three (3) months of employment
- Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint
- Experience using customer relationship management (CRM), applicant tracking, or insurance-related systems
- Proficiency with internet- and intranet-based applications
- Knowledge of group health insurance products, managed care plans, and industry practices preferred
- Familiarity with Horizon BCBSNJ products, services, and underwriting guidelines preferred
- Experience supporting group health insurance products and managed care plans
- Experience working with brokers, employer groups, or insurance account administration
Benefits:
- Comprehensive health benefits (Medical/Dental/Vision)
- Retirement Plans
- Generous PTO
- Incentive Plans
- Wellness Programs
- Paid Volunteer Time Off
- Tuition Reimbursement
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