Account Operations Specialist
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Job Description
Account Operations Specialist coordinating client requests, timesheets, billing, and contracts for Avenga, an international engineering firm applying AI to business operations.
Responsibilities:
- Act as a primary point of contact between the company and clients
- Process client requests and coordinate related activities
- Organize and support account management activities, including client meetings and gathering client feedback
- Prepare internal CVs highlighting employees’ technical expertise and professional experience
- Support delivery team members in presenting their experience, soft skills and project fit to clients
- Support onboarding of new specialists to client projects
- Manage team timesheets and related administration
- Communicate timesheets with clients
- Support budgeting and billing activities related to client projects
- Handle contractual documents with Sales and Legal teams when needed
- Work closely with Project Managers, Account Delivery Managers and clients throughout the project lifecycle
Requirements:
- 1–3 years of experience in account management, project coordination, PMO or a similar operational role
- Excellent written and verbal English communication skills
- Strong interpersonal and communication skills
- Strong multitasking, prioritization and time management skills
- Ability to organize own work and consistently meet agreed deadlines
- Strong attention to detail and analytical thinking
- Good working knowledge of MS Office, including Outlook, Excel, Word and PowerPoint
- Experience or knowledge in IT Services and Software Development Life Cycle is nice-to-have
- Hands-on experience with Jira, Microsoft Dynamics 365 or similar tools is nice-to-have
Benefits:
- Equal opportunities regardless of race, ethnicity, gender identity, sexual orientation, disability, age, religion, or any other characteristic
- Respectful and inclusive work environment
- Fully remote work arrangement
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