Customer Operations Specialist
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Operations Specialist supporting technical, order, and payment assistance for internal and external customers. Coordinating commercial order resolution, sales forecasting, cash collection, and customer satisfaction.
Responsibilities:
- Provide technical, order, and payment-related assistance/support to internal and external customers
- Coordinate with relevant stakeholders to obtain complete case ownership
- Improve customer satisfaction
- Ensure resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, Trade Compliance Team, Chamber of Commerce, and other internal and/or external teams
- Recommend appropriate solutions for customer requests and coordinate end-to-end handling, including production capability and scheduling, resourcing, quotes, price lists, and invoices
- Keep customers proactively informed about issue status and clarify their doubts
- Prepare and analyze regular statistics, including Revenue Forecasts and Requested Delivery Dates
- Collect additional relevant information and track regular sales performance against targets, sharing insights with management
- Ensure timely cash collection and support accounts receivable reconciliation
Requirements:
- At least 3–5 years of professional experience in commercial order handling
- Good knowledge of Incoterms 2010, Free Trade Agreements and Export Control regulations (products, third parties and countries)
- Strong proficiency in Microsoft Office, SAP SD, Outlook and Teams, ideally with advanced SAP user skills
- A positive attitude combined with a proactive and solution-oriented mindset
- A strong sense of responsibility, with a collaborative and customer-focused approach
- A completed education in Commercial Administration or Commercial Processing, or an equivalent qualification
- Excellent communication skills in English and Italian
Similar Jobs
Senior Recruiting Operations Specialist
Recruiting operations specialist hiring mid-level talent for Riverside Insights, an educational assessment company. Owning ATS workflows, AI automation, sourcing pipelines, and hiring-manager enablement.
Senior Lead, Enterprise Strategy and Operations
Strategy and operations lead shaping Shield AI’s defense aircraft, Hivemind autonomy software, and international growth. Translating enterprise priorities into investment cases and measurable execution plans.
Director, Enterprise Strategy and Operations
Strategy director shaping enterprise planning, capital allocation, and execution for Shield AI's defense aircraft and AI autonomy technologies. Leading analysis across U.S. and allied markets.
Care Operations Manager
Care Operations Manager running patient, family, and clinician workflows for Tailwind’s coordinated metabolic healthcare program. Building scalable processes and resolving insurance and care-delivery issues.
Senior Treasury Analyst – Operations
Senior Treasury Analyst executing FX trades, short-term investments, and liquidity operations for Localpayment’s emerging-market payment platform. Automating treasury processes with Python, SQL, Excel, and generative AI.
Account Operations Services Manager
Remote Account Operations Services Manager supporting brokers, clients, claims, invoices, and stop-loss operations. Improving processes for Crumdale Specialty’s self-funded healthcare insurance solutions.
Regulatory Operations Lead
Regulatory Operations Lead supporting platform initiatives and short-term rental compliance obligations. Balancing regulatory requirements with business interests for a compliance team.
Manager, Merchandise Operations
Merchandise Operations Manager leading branded merchandise sourcing, production, and fulfillment. Managing customer success, suppliers, logistics, and promotional product projects for Sendoso’s sending platform.
Technical Operations Lead
Technical Operations Lead managing secure, automated cloud infrastructure for a US technology consulting and software development company. Improving availability, scalability, observability, and service operations.
Director, Commercial Manufacturing Operations
Director leading CDMO manufacturing operations for Praxis, a biopharmaceutical company developing CNS therapies. Ensuring reliable GMP supply, quality, and continuous improvement across external partners.
Finance & Operations Support – Freelance
Executive Assistant supporting a Silicon Valley robotics company’s C-level executive. Managing phones, calendars, inboxes, accounting, vendors, and operations remotely.
Director of Sales Operations – Northeast
Director of Sales Operations supporting regional Sales Operations, Marketing, and Vendor Management teams. Improving processes, metrics, and profitability for GuidePoint Security’s cybersecurity business.
Cloud Operations Specialist – AWS Managed Services
Spécialiste AWS assurant la surveillance, la sécurité et la fiabilité des environnements infonuagiques clients d’Unicorne. Optimisation FinOps, audits et interventions de garde 24/7.
Director of Operations
Director of Operations leading Axiom’s UK manufacturing and electrical infrastructure operations. Managing production, P&L, engineering, logistics, customers, and workforce strategy.
Director of Operations
Director of Operations leading financial performance, guest experience, and leadership across Twenty Four Seven Hotels’ multi-property portfolio. Based in Irvine or remotely with 40–50% travel.
Operations Representative
Operations Representative managing quotes, orders, vendors, and customer support for Supply Chimp, a U.S. government supply and logistics provider. Ensuring accurate, timely fulfillment remotely from the Philippines.
Operations Assistant
Assistente de Operações analisando perfis e garantindo segurança em renomado site brasileiro de relacionamento. Colaboração noturna, relatórios e melhoria contínua dos processos.
Director of Membership Operations
Membership operations director scaling Entreprenista’s League for women founders. Leading member success, community operations, communications, systems, automation and retention.
Head of Operations
Head of Operations scaling a US-based DTC subscription wellness brand. Owning supply chain, manufacturing, compliance, fulfillment, customer operations, and growth infrastructure.
Head of Operations
Head of Operations scaling a US-based DTC subscription wellness brand. Owning supply chain, manufacturing, compliance, fulfillment, CX operations, and operational infrastructure.