Account Service Administrator
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Job Description
Account Service Administrator coordinating EMSAR equipment service operations, work orders, scheduling, parts, and customer communications. Supporting field service teams and maintaining operational reports and systems.
Responsibilities:
- Create, dispatch, track, and close work orders for designated clients
- Follow up on dispatched calls, scheduling, and parts ordering/tracking
- Plan and schedule work for multifunctional teams
- Communicate with clients to collect service requirements and schedule services
- Coordinate OEM and third-party vendor services
- Coordinate logistics between customers and EMSAR field service teams
- Ensure parts, test equipment, and other service components are ordered, shipped, and received
- Maintain customer asset management, inventory, and CMMS systems
- Compile, sort, and enter data into customer and management reports
- Close field service engineers’ work orders in the operating system
- Email or fax service receipts and ensure required information is complete
- Review others’ work and make independent decisions in the manager’s absence
- Take on new projects and perform other assigned duties
Requirements:
- 2-5 years’ experience in call center environment
- High School diploma or equivalent
- Ability to work under moderate supervision
- Ability to use multi-line phone system
- Ability to operate computers, phones and other office equipment
- Must be proficient in Microsoft Office Suite (Word, Microsoft Excel, Outlook, etc.)
- Comfortable working under pressure and on deadlines
- Ability to follow detailed, defined procedures
- Able to work in a fast-paced environment and respond to last minute changes
- Professional demeanor and highest integrity
- Analytical and problem-solving abilities
- Clear and persuasive oral communication in a telephone environment
- Attention to detail, initiative, planning/organizing, teamwork, and organizational skills
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