ITSM – TeamDynamix Administrator
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Job Description
ITSM Administrator configuring and optimizing TeamDynamix for Teladoc Health’s virtual-care organization. Integrating ITSM workflows, systems, dashboards, and service processes.
Responsibilities:
- Administer and configure the TeamDynamix ITSM platform, including Incident Management, Change Management, Problem Management, Asset Management, Knowledge Base, and Service Catalog
- Integrate TeamDynamix iPaaS with systems such as Active Directory, Jira, Salesforce, asset management tools, and CMDBs
- Customize forms, workflows, and automation rules according to ITIL best practices and organizational requirements
- Gather stakeholder requirements, define system enhancements, and deliver ITSM solutions
- Manage user roles, permissions, and access controls
- Develop and maintain dashboards, reports, and metrics for IT service performance monitoring
- Provide end-user support and training
- Coordinate testing and deployment of configurations, updates, and integrations
- Ensure data quality, compliance, and governance adherence
- Monitor TeamDynamix features and industry best practices to drive continual service improvement
Requirements:
- Proven experience as an ITSM Administrator/Configurator with expertise in ITSM software
- Strong understanding of ITIL processes and ITSM best practices
- Experience creating and managing workflows, forms, and business rules within an ITSM platform
- Excellent problem-solving and analytical skills
- Ability to communicate effectively with technical and non-technical stakeholders
- Strong attention to detail and commitment to quality
- Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience)
- 3–5 years of experience in IT Service Management, with at least 2 years focused on ITSM platform administration
- Experience with Team Dynamix IT service management software preferred
- Experience with other ITSM tools such as ServiceNow or FreshService is a plus
- ITIL Foundation certification or higher preferred
- Experience with integrations using APIs or middleware platforms preferred
Benefits:
- Inclusive benefits program centered around employees and their families
- Tailored programs addressing employees’ unique needs
- Meaningful career growth opportunities
- Candidate resources with recruiter tips and company culture information
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